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Delivery Manager

Job in Halifax - Nova Scotia - Canada
Employer details provided on application.
Full Time position
Listed on 2019-02-09
Job specializations:
  • IT/Tech
    IT Consulting, Tech, Web Project Manager, IT Project Manager
  • Software Development
    Web Project Manager, IT Project Manager
Job Description & How to Apply Below
Req ID:
40815



At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work .



NTT DATAServices currently seeks a
Delivery Managerto join our team in
Halifax,
Nova Scotia (CA:NS),
Canada (CA).





Position Duties.


:This is Client facing role, need strong client management experience
:Excellent communication and interpersonal skills
:Should have experience in handling customer directly at senior leader (VP/SVP/CXO) level
:Should have good knowledge on onsite and Remote delivery
:Good understanding of infrastructure technologies like service desk, windows, backup, storage, network etc.
:Matured delivery in terms of day today transactions and operational delegations/escalations.
:Coordinate with Vendor and internal technology teams
:Identify features and improvements to enhance Service Delivery.
:Reliable in terms of availability and delivery.
:Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
:Must be open for 24x7 operations
:Required education and experience in related Field
:Should have good communication, presentation, negotiation skills.
:Knowledge in infrastructure management and ITIL Terminologies
:Knowledge on EMS tools(like HP OVO, CA Spectrum, Nagios, IBM Tivoli, Manage Engine).
:Manage a team of 15
:Client management



Skills Required


:ITIL V3 foundation certified.
:Knowledge on project management and program management
:IT infrastructure technical knowledge (Datacenter and End user services)
:Excellent communication Skills and experience in handling India customers' onsite.
:10+ years' experience in Service Delivery (relevant experience)
:Overall 15+ years of experience
:Should handle customer directly at CXO level
:Should have good knowledge on onsite and Remote delivery
:Good understanding of Technologies like windows, backup, storage, network etc.
:Matured delivery in terms of day today transactions and operational delegations/escalations.
:Coordinate with Vendor and internal technology teams
:Identify features and improvements to enhance Service Delivery.
:Reliable in terms of availability and delivery.
:Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
:Must be open for 24x7 operations
:Required education and experience in related Field
:Should have good communication, presentation, negotiation skills.
:Knowledge in infrastructure management and ITIL Terminologies
:Knowledge on EMS tools (like HP OVO, CA Spectrum, Nagios, IBM Tivoli, Manage Engine).


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.



About NTT DATA Services



NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.



NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 1
Position Requirements
Less than 1 Year work experience
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