PT Customer Service Representative

Job Details

Location:

L100 Parma Snow - Parma, OH 44134

Position:
Part-Time (Weekends Openers & Closers, Friday-Sunday)

Starting pay: $12.00 per hour. Hourly increases at 180 days, 1 year, and every 6 months thereafter based on anniversary date.

• Growth opportunities: over 90% of our management team started as an entry-level team member.
• Shift-differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

• Provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to our active members and new members.
• Provide a clean, sanitized and safe club environment.

• Customer service experience.
• High school diploma/GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

• Frequent lifting, carrying, pushing, and pulling.
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift.
• Frequent climbing, balancing, kneeling, and crouching during shift.
• Continual reaching with hands, fingers, and arms during shift.