Customer Service Specialist

At 80 Acres Farms, we're on a mission to change the way the world eats-and we're looking for people who want to help us do it.

We grow pesticide-free salads, herbs, microgreens, and salad kits in smart vertical farms that produce more food with far fewer resources-using up to 95% less water and renewable electricity, with no reliance on weather or seasons. Our produce is available in more than 17,000 retail locations nationwide, including Kroger, Whole Foods, HEB, and The Fresh Market, and reaches food service partners across the country year-round.

What makes this possible is a combination of people, technology, and purpose. Our proprietary growing platform, developed by our technology subsidiary, Infinite Acres, provides our teams with real-time data and control over every aspect of the growing environment-making our farms among the most advanced in the world. We operate commercial farms in Ohio, Kentucky, Georgia, Texas, South Carolina, and Colorado, packhouses in Indiana, Virginia, and Washington, and research and development facilities in Arkansas, Israel, and the Netherlands.

We've grown significantly through the acquisitions of Kalera and Soli Organic, and we're just getting started.

If you're passionate about sustainability, food, and building something that matters, we'd love to have you on the team.

The Impact You'll Make

At 80 Acres Farms, we are transforming the way food is grown and delivered-bringing fresh, flavorful, sustainably grown produce closer to people every day. We believe great service is a critical part of that promise. As a Lead/Senior Customer Service Specialist, you will play a central role in ensuring our customers experience that difference, every order, every interaction, every time.

You will own service execution across a portfolio of customer accounts, operating at the intersection of supply chain, sales, and customer partnership. This is not a reactive role-it is a proactive, insight-driven position where you anticipate challenges, solve problems before they escalate, and continuously raise the bar for service performance.

As a trusted operational partner to Account Managers and a key point of contact for customers, you will translate data into action, manage complexity with confidence, and help build strong, lasting relationships. From navigating demand variability to improving processes and driving accountability, your work will directly support our mission to deliver exceptional quality with consistency and care.

What You'll Be Responsible For

* Serve as a day-to-day contact for routine customer service needs and inquiries

* Support end-to-end order-to-cash processes, including order entry, validation, and issue resolution

* Monitor service metrics (fill rate, on-time delivery, compliance) and escalate risks or gaps

* Execute order management and service support for assigned customers

* Partner with Supply Chain to track inventory and flag potential service disruptions

* Assist with deductions research and discrepancy resolution in partnership with Finance

* Support onboarding, item setup, and product launches

* Maintain accurate data across ERP, EDI, and reporting systems

* Contribute to process improvements and standardization efforts

What You Bring

Minimum Qualifications

* Bachelor's degree or equivalent experience, or equivalent experience

* 2+ years of experience in customer service or supply chain

* Strong attention to detail and ability to manage multiple priorities

* Proficiency in Excel and business systems

Preferred Qualifications

* Experience in CPG, food service, or perishable categories

* Exposure to retailer or distributor compliance requirements

Working at 80 Acres Farms

At 80 Acres Farms, we believe taking care of our people is just as important as taking care of our plants. Our benefits are designed to support your health, your family, and your future.

* Medical, dental, and vision insurance starting day one

* At least 2 weeks of paid vacation, plus a minimum of 40 hours of paid sick time

* 10 paid holidays

* Paid parental leave

* 401(k) with up to a 4% company match

* Company-paid life insurance

* Short-term and long-term disability coverage

Paid time off, sick time, and…