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Guest Lead​/GEL

Job in Hampton - VA Virginia - USA , 23669
Company: McDonald's
Contract position
Listed on 2021-02-24
Job specializations:
  • Restaurant/Food Service
    Restaurant, Restaurant Franchising
  • Hospitality/Catering
    Restaurant, Guest Services
Job Description & How to Apply Below
Position:  Guest Experience Lead (GEL)
We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. And right now we have an awesome opportunity for The Guest Experience Leader gets to create feel-good moments everyday with customers.


Guest Experience Leaders are the hospitality leaders in the restaurant. You will take the lead in ensuring our service areas are consistently sanitized and will set the stage in helping our guests feel welcomed, cared for, and valued at all times.

Our Hospitality Principles

It's not just WHAT you do as a Guest Experience Leader, but HOW you do it that will make a positive impact on the guest. How you assist our guests is what creates feel good moments. You will use the four McDonald's Hospitality principles below to help guide you.


Connect with the Guest

* Try to understand their expectations and feelings - put yourself in the guest's shoes.
* Create a warm and inviting environment.
* Genuinely engage and interact with guest to improve the guest experience.
* Be friendly and personable as you look for ways to offer assistance.

Be Authentic

* Engage guests by being energetic, enthusiastic, and friendly.
* Smile and have fun! It's contagious.
* Be natural - let your personality shine and listen! Listening and asking clarifying questions shows you really care.

Put Guests First

* Be confident and feel empowered to resolve any guest concern.
* Make the Guest your first priority. Remember to always say hello, thank you, and good-bye and go the extra mile!
* Be proactive - look for guests' cues on their feelings and seige the opportunity to create feel good moments.

Serve Delicious Food

* Our food is high quality, delicious, and delivered fast.
* Orders are accurate -check to make sure the guests are happy.
* You are knowledgeable about menu options.
* Make sure your appearance and the environment is neat and clean - that affects the perception of our food and restaurant.

See a day in the life of a Guest Experience Lead at McDonald's

https://(Please contact us using the "Apply for this Job Posting" box below)

All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We'll teach you the rest. We offer great pay, tremendous benefits and a chance to grow like you wouldn't believe. Sound good? Give us a try! You must be 16 years of age or older to work as a Guest Experience Leader at corporate owned and operated McDonald's restaurant.

Additional Info:

A job as a Guest Experience Leader at a McDonald's restaurant gives you the chance to grow your skills and meet great people, while earning some outstanding benefits opportunities along the way. Those can include:

* Competitive pay
* Education through Archways to Opportunity including opportunities to earn a High School

degree, college tuition assistance and English classes as a second language

* Generous Meal discounts

This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.
Position Requirements
Less than 1 Year work experience
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