Overnight Engineer - Maintenance

OVERVIEW / BASIC FUNCTION

Participate in the preventive maintenance program of all-building equipment and rooms. Supervise, train, and inspect the performance of engineering staff ensuring that all procedures are completed to the hotel's standards. Work closely with Engineer Supervisor/ Manager in scheduling work and setting priorities. Also make decisions in the absence of Engineer Supervisor/ Manager and act as the backup for calls when there are emergencies.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment;
  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. (Dress Code & Personal Hygiene)
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Act in capacity of Engineer Supervisor/ Manager during his/her absence.
• Inspect supply levels, cleanliness and organization of storage areas; assign designated personnel to rectify any deficiencies.
• Conduct weekly inventory on equipment and supplies; prepare requisitions for reordering of shortages.
• Implement methods and techniques, which are cost effective to improve efficiency.
• Pre-plan and order materials for special projects; coordinate scheduling with department heads to eliminate conflict.
• Conduct building rounds and take gauge readings; check for potential fire hazards, burnt out lights, and faulty equipment.
• Check Engineering Logbook, Night Report, Knowcross & Synergy
  
  MMS for information regarding problems; document pertinent information in Engineering department log system.
• Collect, prioritize and coordinate completion of such work orders received from hotel departments; ensure scheduled completion of the following:
• Replace light switches
• Reset circuit breakers
• Replace wall plug receptacles
• Replace fluorescent light ballast
• Replace electrical solonial valve
• Replace small motors
• Use test equipment; olumeter, voltage tester, amp probe
• Unplug sinks, toilets, garbage disposals and drain lines
• Repair of replace valves, gate, globe, ball, solonoid valves
• Replace washer, gaskets, vacuum breakers, toilet seals
• Implement Preventive Maintenance program to include:
• HVAC PM Program
• Public Areas Walk Through Check List Assignments
• Spa/Pools Daily
• Monitor and maintain all laundry equipment.
• Monitor and maintain all kitchen equipment.
• Maintain guestrooms using rooms preventive maintenance program (Synergy
  
  MMS) punch list.
• Maintain a preventive program to change all resort (Hales & Common Areas) air conditioning filters every three months.
• Check HVAC equipment; change filters, belts, bearings and lubricate as necessary; also check for unusual noise or vibration, adjusting as necessary. (Synergy
  
  MMS)
• Change or repair locks as needed.
• Control & coordinating of programing of keys for guest Hale key inventory.
• Maintain a radio and respond promptly to any requests made for problems, assistance, or emergency work orders.
• Maintain knowledge of hotel safety procedures and ensure application of such.
• Respond as part of initial response team to any early warning or major fire alarm.
• Ensure that assigned staff has reported to work; document any late or absent employees. Coordinate with Engineering Coordinator.
• Coordinate breaks for assigned staff.
• Prepare and distribute work assignments for staff and review priorities via Knowcross or Synergy
  
  MMS.
• Communicate additions or changes to the assignments as they arise throughout the shift; identify situations, which compromise the department's standards and delegate these tasks.
• Observe staff performance of job functions and ensure all procedures are completed to departmental standards; rectify deficiencies with respective personnel.
• Assist staff with their job functions where needed to ensure optimum standards and efficient operation.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager; report disciplinary problems to manager and participate in the resolution of employees’ issues.
• Monitor and handle guest complaints ensuring guest satisfaction.
• Ensure all staff assignments are completed before staff sign out.
• Complete all paperwork and closing duties before leaving; review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• All other duties as required.

• Experience:
  
  Minimum five years’ experience in building maintenance, electrical work, plumbing and refrigeration for a luxury or ultra-luxury hotel/resort.
• Education:
  
  High school diploma.
• General
  
  Skills:
  
  Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions…