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Customer Service Manager

Job in Hawalli - Kuwait
Posted by HUMANTEC
Full Time, Contract position (Ref. #2019)
Listed on 2019-10-11
Salary 3000 USD Monthly USD 3000 MONTH
Job specializations:
  • Hotel Work
    Hotel Management
  • Customer Service
    Customer Service Internship, Customer Service Rep, Entry Level Customer Service
Job Description & How to Apply Below
Our medical Diagnostic center is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to out clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals,.

To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques, In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

- Supervise day to day operations in the customer service department
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program
- Maintain accurate records and documents all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents .
- Manage the approved budget of the customer service department .
- Stay informed on the latest industry techniques and methods.
Position Requirements
Bachelor,   5 to 6 Years work experience
Bachelor's degree in business administration or relevant field (hotel management)
A minimum 5 years proven experience in a customer service position
Proficiency in Microsoft office and customer service software
Outstanding written and verbal communication skills
Good understanding of management practices and techniques
Excellent leadership and interpersonal skills
Required Language Skills:
  • Arabic - Very good
  • English - Very good
Contact Information
Contact Name: HUMANTEC
Contact Phone: 0096597173951
Preferred method of contact: Email with CV via Application Box below.
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