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Service Delivery Manager

Job in Helsinki - Finland
Other locations:
Helsinki
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Company: Summit Partners, L.P
Full Time position
Listed on 2019-11-05
Job specializations:
  • Business
    Business Analyst, Business Management
  • Management
Job Description & How to Apply Below
Position: Service Delivery Manager - Helsinki

RELEX is a fast-growing software company developing its own products that help retail companies plan and operate more efficiently. By accurately forecasting consumption of goods, we reduce inventory costs, increase availability and cut waste. To achieve this we use our in-house built terabyte scale in-memory database, which stores tens of billions of rows of data.

RELEX is trusted partner by leading brands including e.g. WHSmith, Delhaize America, Morrisons, Coop Denmark and Circle K Europe. We are a team of more than 750 employees with offices in the US, UK, Germany, Sweden, Norway, Denmark, France, Italy, Spain, and our headquarters in Helsinki, Finland.

Are you a consultant-minded, customer centric individual looking for new challenges? Would you like to be part of creating long term success for retail, wholesale and manufacturing customers? Do you like to provide measurable value for your customers and fight against food waste?

Good news! We are now looking for a Service Delivery Manager to join our extraordinary Global Service Delivery team in Helsinki.

Here at RELEX we work in small teams where everyone’s input is valued. People can move among teams based on required skill set and personal interest. You are exposed to as much freedom and responsibilities based on your comfort level. We are passionate about what we do, but do not take ourselves too seriously. New challenges excite us where we can put our skills to test, and we make sure we have fun during the process. Life is supposed to be fun. Now - if you accept the challenge - we give you the opportunity to experience all this and more.

What you will be doing:

  • Ensuring that RELEX system is fully operational and available and that customer’s RELEX system related incidents and problems are solved according to the SLA
  • Operate and develop our service management processes (e.g. IT change management)
  • Perform service delivery activities globally to all our customers (e.g. release upgrades)
  • Communicate with solution teams and RELEX business stakeholders
  • Verify that transition and operation are following IT industry best practices (e.g. ITIL)
  • Manage internal development projects
  • Desired background:

  • 5 to 7 years of previous work experience in IT service management, supply chain management, IT change management, customer success management, and/or consulting
  • Relevant finished studies (e.g. IT, Industrial Management, Information Networks, Business Technology, Logistics, Economics and Business Administration)
  • Experiences of ITSM, ITIL and IT change management processes
  • We value the following aspects in our candidates:

  • Solid task coordination skills, including responsibility for incident and problem management
  • Proactive and result-driven attitude towards work
  • Strong proven analytical and problem solving skills
  • Capability to interact confidently with customer stakeholders
  • Ability to understand ERP systems, Supply Chain Management systems and other Retail Planning systems from business and IT perspectives
  • Experience in working with a Grocery / CPG / FMCG retailer or supplier
  • Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
  • Excellent communication skills in English, other language skills are considered a bonus
  • Entrepreneurial attitude with interest towards growing the business
  • We offer:

  • A front row seat in a rapidly growing and international software company
  • Working with a fun, ambitious and committed team of smart people
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
  • Responsibilities in challenging projects from day one
  • International career and learning opportunities
  • Position where you can help retailers to fight against food waste
  • How to apply:

    Please send your cover letter and resume through the application form. Please note that the position will be filled as soon as the right person is found.

    For questions contact Director, Global Service Delivery and Support: Ville Kivi ((Please contact us using the "Apply for this Job Posting" box below)).

    See what’s it like to work at RELEX by following us on and !

    Position Requirements
    Less than 1 Year work experience
    Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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