Website Merchandising Manager

POSITION SUMMARY

The Website Merchandising Manager is responsible for the day‑to‑day merchandising, onsite search optimization, and operational execution of Pro Caps Laboratories' DTC website. This role owns the onsite customer journey across homepage merchandising, collections, navigation, promotional execution, and product discovery.

A key responsibility is managing and optimizing Fast Simon, including search merchandising, filtering, personalization, recommendation logic, and onsite search conversion.

This position works cross‑functionally with Marketing, Creative, Product, Operations, and Customer Care to maintain a conversion‑focused ecommerce experience that supports campaign and growth objectives. This is a highly execution‑oriented role focused on operational excellence and onsite performance.

• Bachelor's degree preferred in Marketing, Business, Ecommerce, Merchandising, or related field
• 4+ years of ecommerce merchandising or website operations experience
• Azure, Shopify, or similar ecommerce platform experience
• Hands‑on Fast Simon, Searchspring, Bloomreach, or similar search platform experience
• Strong understanding of ecommerce merchandising, onsite UX, and conversion optimization
• Experience executing website updates, promotional launches, and merchandising workflows
• Highly organized, detail‑oriented, and execution‑focused
• Comfortable operating in fast‑paced, founder‑led environments

• Experience in supplements, wellness, health products, or DTC ecommerce brands
• Familiarity with ecommerce analytics and reporting tools
• Understanding of mobile ecommerce and customer journey optimization

• Azure, Shopify, or similar ecommerce platforms
• Fast Simon or equivalent search and merchandising tools
• Google Analytics and ecommerce reporting tools
• Product catalog and taxonomy management
• Ecommerce merchandising and onsite optimization

• Own day‑to‑day website merchandising across homepage, collections, category pages, navigation, product placements, and promotional modules
• Execute promotional updates, campaign launches, seasonal refreshes, and onsite content changes in coordination with Marketing
• Manage product categorization, collection organization, tagging, upsells/cross‑sells, and merchandising logic
• Optimize the onsite customer journey to improve product discovery, conversion rate, and AOV
• Support founder‑led campaigns through onsite merchandising and landing page execution

• Fully manage and optimize Fast Simon functionality and merchandising
• Optimize onsite search, autocomplete, filtering, faceting, sorting, recommendation logic, and personalization
• Manage search rules, synonyms, redirects, and product boosting
• Monitor search performance and identify opportunities to improve search conversion and product discovery

• Manage product setup, collection maintenance, taxonomy, and catalog organization within web platform (Azure)
• Coordinate promotional implementation, pricing updates, inventory visibility, and merchandising changes
• Partner with developers and technical teams on QA, bug resolution, and UX improvements
• Monitor key website KPIs including conversion rate, search conversion, bounce rate, and AOV
• Support A/B testing initiatives scoped to onsite merchandising, navigation, and product discovery

Collaborate with:

• Marketing on campaign execution and promotional coordination
• Creative on homepage updates, landing pages, and merchandising assets
• Product and Operations on product launches and inventory coordination
• Customer Care on customer feedback and site experience improvements

• Duties are performed primarily in a smoke‑free manufacturing environment
• We pride ourselves on maintaining a clean and organized environment, fostering professionalism, growth, and teamwork

• Frequent sitting, standing, walking
• Able to lift up to 25 lbs.

• Salary Range: $90,000 - $110,000 annually, depending on experience and qualifications
• Eligible for a discretionary company‑wide bonus
• Top‑Tier Medical, Dental & Vision Coverage – $0 when you qualify for the Wellness Program!
• Paid Time Off, Eight (8) Company Holidays
• 401(k) with Company Match – up to 4.5%
• 100% Company Life Coverage
• 100% Short Term Disability Coverage
• Gym Membership Reimbursement
• Vitamin Allowance + Discounts
• Company‑Funded Health Savings Account ($1,600/year)
• Cash Reward Employee Referral Program
• Pet Insurance