Leisure Supervisor

About the role

Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181‑bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields.

Looking to take the next step in your leisure career?

The Leisure Supervisor ensures exceptional guest experiences across the pool, spa, fitness, and activities. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision‑making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication and effective crisis management to deliver a seamless guest experience.

• Act as the on‑shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.

• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.

• Provide on‑shift support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.

• Ensure adherence to H&S regulations, hygiene standards and company policies.
• Act as the person responsible for emergency procedures, fire safety and first aid.
• Complete incident reports and escalates as needed.

• Monitor upselling opportunities across rooms, F&B, leisure and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.

• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback and challenges.
• Communicate urgent matters to senior leadership promptly.

• Liaise with organisers and internal teams to ensure requirements are met.

• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety.

• Previous experience in leisure operations.
• Knowledge of health & safety, fire safety, hygiene standards and emergency protocols.
• Excellent communication and problem‑solving abilities.
• Strong leadership skills with the ability to motivate and guide a team.

Diversity, equity and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share.