Learning and Development Program Manager

Job  | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Commissioning (ACx) is seeking an innovative and analytical Learning & Development (L&D) Program Manager who will be responsible for shaping the onboarding, training, and career development of the Americas (AMER) ACx team. The ideal candidate should be able to work in a cross-functional, fast-paced environment; has training development, program management, and communication skills.

As the AMER ACx L&D Program Manager, you will be responsible for the creation and execution of an accelerated roadmap to support all AMER regions. Successful candidates are collaborators who work closely with cross-functional teams to effectively prioritize and deploy training programs based on team and business needs. The role demands excellent verbal and written communication skills, strong presentation skills, and proficiency with Microsoft Office Suite and related program software.

The ACx team is a wholly independent business within the DCGS organization. This team of veteran professional Electrical Engineers, Mechanical Engineers, Controls Engineers, Architectural Engineers, Project Managers, Operators, and seasoned Amazonians are uniquely positioned to provide deeply detailed engineering and operational review and testing of equipment designs, operational functionality, and construction practices. We are focused on ensuring the rapid delivery of a quality product while maintaining full transparency, recording metrics of manufacturer/contractor/equipment issues pre-PFHO, and identifying opportunities for all our peers and customers.

The Commissioning Engineers (CxE) provide testing and validation oversight of AWS data center electrical and mechanical infrastructure. CxEs review design documents, lead Factory Witness Testing (FWT), and manage third-party commissioning vendors in the performance of onsite pre-functional, functional, and integrated systems testing. They take ownership of their projects’ successes by diving deep to resolve technical issues and having a bias for action to address ever-changing schedule and coordination demands onsite.

Additionally, CxEs communicate lessons learned and continuously collaborate on program improvements.

Amaz…