Shipping & Receiving Specialist, Cold Chain

Join the Cold Chain that Feeds the World. For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature‑controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose.

We value customer service, innovation, and inclusion, and we invest in our people’s growth and well‑being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

Under general supervision, the Shipping and Receiving Associate will keep records on incoming and outgoing shipments by providing information, direction, and scheduling regarding product acceptance, delivery, and storage.

• Work with others and representatives to rectify problems, such as damages, shortages, and nonconformance to specifications.
• Contact carrier representatives to make arrangements and issue instructions for shipping and delivery of materials.
• Determine shipping methods for materials, using knowledge of shipping procedures, routes, and rates.
• Resolve issues related to overages, shortages and damages.
• Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipments.
• Prepare documents, such as work orders, bills of lading, and shipping orders to route materials.
• Record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and record‑keeping purposes.
• Contact customers to resolve discrepancies.
• Maintain correspondence with customers, including receipts, invoices (if required), and tallies.
• Document all correspondence.
• Provide assistance in answering the telephone, resolving distribution center problems, and providing backup to the warehouse.
• In conjunction with distribution, schedule deliveries.
• Follow attendance policy, show up for work on time and ready to work assigned shift.
• Other duties as requested.

• High school diploma or general education degree (GED) preferred, or at least one‑year related work experience.

• Ability to work in a fast‑paced, deadline‑oriented environment.
• Ability to add, subtract, multiply and divide whole numbers, fractions, and decimals.
• Good customer service skills.
• Ability to communicate effectively with a variety of individuals.
• Attention to detail.
• Ability to work harmoniously with co‑workers without exhibiting extremes in behavior; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
• Tools and technology:
  Experience with Warehouse Management Systems, Microsoft Office Suite, calculators, desktop computers, and photocopiers.

• Requires the ability to sit for long periods of time, with frequent interruptions.
• Requires several hours per day of sitting, getting up and down from chairs, and reaching or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work.
• Talking, hearing, and seeing are important elements of completing assigned tasks.
• May require travel by automobile and airplane for business.
• May require visiting facility operations in temperatures at or below freezing.
• May carry loads related to travel and occasionally lift, carry, position, or move objects weighing up to 20 pounds.
• Requires the use of various electronic tools.
• Requires the ability to perform work activities involving reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management.

We offer best‑in‑class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well‑being. When you join Americold you become part of a mission to help our customers feed the world. U.S. Only:
Americold offers a range of benefits, including medical/dental/vision insurance, STD/LTD coverage, 401(k) with company match, FSA, life insurance, EAP, and paid time off, some of which may vary depending on the particular position and whether it is covered by a collective bargaining agreement (CBA).

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.