Account Manager

Overview

In September 2024, Bestpass, Fleetworthy, Express Truck Tax  and Drivewyze rebranded as Fleetworthy. This rebrand reflects our mission to simplify fleet safety, compliance, and toll management under one unified brand. Fleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. Our connected suite provides real-time insights and control, enabling customers to maximize efficiency, reduce risk, and save money.

With technology that unifies safety, compliance, toll management, weigh station bypass, and more, Fleetworthy empowers organizations to perform at their best. We simplify operations to ensure every vehicle and driver is not just compliant, but beyond compliant. Supporting millions of drivers and vehicles, Fleetworthy is leading a new era in road safety and fleet technology.

At Fleetworthy, you’re in the driver’s seat!

Road Map:

The Account Manager role is a critical customer-facing role within the Bestpass Sales Team which provides daily support, guidance, and growth opportunities to our customers. As a customer advocate, the Account Manager is responsible for delivering a superior customer experience to our customers while cultivating the relationship based on customer journey mapping, proactive account management, promoting customer satisfaction, upselling/cross-selling/renewal of products and services, and supporting customer product adoption.

Our goal is to establish a referenceable customer base through raving fans that are maximizing the value of all the Bestpass has to offer!

• Expand revenue from the existing customer base by strategically providing a fantastic experience and upselling/cross-selling by being inquisitive, understanding the customers’ needs, and applying a partner-based approach to sales
• Achieve sales targets, maintain, and develop a strong pipeline of opportunities from existing customer base
• Build a strong understanding of client and industry segmentation, behavior, and insights to drive customer lifetime value
• Ownership of customer engagement including customer upsell/cross-sell and renewals
• Establish, manage, and grow value-based relationships through exceptional communication and follow through to ensure customer satisfaction, resulting in high customer retention
• Serve as voice of the customer to prioritize feature requests and platform improvements during product discussions for Colibri to improve our business solutions using the customer feedback loop
• Responsible for account retention, growth, and upsell-cross sell
• Educate clients on new features, assist with extending their utilization, obtain customer feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
• Actively drive customer references and case studies
• Strive to exceed expectations

• 3 to 5 years of experience
• Excellent interpersonal skills with the ability to effectively collaborate with internal and external stakeholders
• Ability to understand customers’ needs and manage client expectations
• Strong work ethic and ability to manage high levels of volume across multiple customers and projects, with varying priorities, while fostering retention and loyalty in a fast-paced environment
• PowerPoint, Word, and Excel skills are a plus
• Salesforce or other CRM platform experience preferred
• Excellent verbal and written communication skills
• Ability to leverage creativity, intellect, and a results-oriented attitude

This role is budgeted $50,000 to $65,000 base + Commission Package

• We pride ourselves on making a difference for our employees, clients, and their businesses.
• We accept team members for who they are and what they bring to the table.
• We are proud to build all our relationships based on transparency and trust.
• We are a team of energetic and curious individuals passionate about the work we do every day!

• People 1st - People 1st! We win as a team by collaborating, having each other’s backs, and bringing out the best in each other. We always treat others as they would like to be treated.
• Trust - We inspire…