Network Infrastructure Construction Quality Program Manager , Global Quality Team

Network Infrastructure Construction Quality Program Manager, Global Quality Team

Job :  | Amazon Data Services, Inc.

Work with construction teams to integrate quality assurance into data center network pathway infrastructure construction throughout the project lifecycle. You will participate in construction design reviews, page turns, and reviews of construction documents, providing QA representation to ensure that standards are met during construction. You will influence construction managers, general contractors, colocation providers and relevant contractors to adopt quality assurance checklists that validate conformance to both Amazon and jurisdictional standards during critical construction milestone checks for pathway infrastructure.

You will bring the voice of the customer forward by gathering feedback from construction teams and internal stakeholders to refine quality processes. You will verify that pathway infrastructure construction meets installation requirements by reviewing documentation and data from milestone inspections. You will document and align on construction standards and standard operating procedures as new technology and construction methods are integrated into our infrastructure.

You will conduct training with construction managers and provide guidelines to general contractors, colocation providers and contractors to ensure consistent execution across all construction activities.

• Own Quality Assurance related programs to drive world‑class quality in network infrastructure in the new construction of Data Centers, achieving the best operating and lowest cost infrastructure in the world.
• Review cable tray designs against Amazon’s Policies and Industry Standards and define acceptance checklists for each build milestone.
• Partner with the Construction Management team and Technical Infrastructure Project Manager to ensure network pathway infrastructures are built according to design documents and build project milestones, document early signals for risks and elevate to respective owners for remediation.
• Influence construction partners and stakeholders through quality mechanisms and standards to drive consistent high‑quality deliverables across all network pathway infrastructure projects.
• Capture requirement variants between approved design and physical installation and collaborate with onsite teams and design teams to close gaps in pathway infrastructure installation methods.
• Define and maintain Quality Assurance documents including inspection checklists and installation requirements from design specifications, QA standard operating procedures, Global Design Standards, Global Installation Best Practice Guidelines, and Product Specifications for Inside Plant cable routing.
• Monitor installations and collect lessons learned on network pathway quality to drive continuous improvement across the program.
• Drive Network Pathway Infrastructure Quality Training Programs, create training materials, and support Construction teams with reference guidelines for vendors.
• Define quality and operational metrics related to construction performance, establish measurement frameworks, and analyze data to drive strategic improvements and inform decision‑making.

As a member of this team, you will be charged with visiting our data centers and ensuring that we are following AWS and Industry standards while also collecting lessons learned so we are continually improving. You will work directly with engineers, managers, and operations teams across the company to develop and improve network pathway and installation standards based on these observations and lessons learned.

• 3+ years of technical infrastructure management experience.
• 3+ years of technical program management experience.
• Experience managing and delivering product quality or testing.
• Bachelor’s degree in Telecommunications, Mechanical, or Structural Engineering.
• 4+ years of experience in network pathway infrastructure design or installation in data center environments.
• Proficiency with NEMA VE1/VE2 or IEC 61537 for cable tray construction and installation.
• Experience using one or more of the…