Systems Administrator

Overview Of Opportunity

At Two Six Technologies we are driven by innovation. We deliver technological superiority for our nation, allies, and partners by providing products and expertise to solve complex challenges across a vast area of expertise. Our team works in concert to research, design, prototype, build, and refine revolutionary technology that pushes the boundaries of what’s possible. You will have the opportunity to collaborate with scientists, developers, and engineers at the forefront of their field who value creativity, curiosity, and innovation.

We are currently seeking a hardworking Customer Support Specialist for our Herndon VA location. This individual will aid customers with program installation, connection issues and application troubleshooting. You would be part of an overall support team that will be providing critical customer support. The ideal candidate must be able to handle complex tickets and can communicate effectively with the various stakeholders to include the technical teams, customer and end users.

• Answer phones and work with customers on application issues
• Provide phone based and computer-based instruction to users
• Look through help documentation in order to find previous issues and resolutions
• Update issue tracking system
• Work with developer on potential troubleshooting methods as new issues arise
• Core support hours of 6:00am to 6:00pm across the team

• Ability to troubleshoot more technical issues to include installation, application access and usage issues

• Active TS/SCI w. Poly Clearance

Two Six Technologies is committed to providing competitive and comprehensive compensation packages that reflect the value we place on our employees and their contributions. We believe in rewarding skills, experience, and performance. Our offerings include but are not limited to medical, dental, and vision insurance, life and disability insurance, retirement benefits, paid leave, tuition assistance and professional development.

Salary Range: $110,000 - $185,000 USD

Two Six Technologies is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices based on race (including traits historically associated with race, such as hair texture, hair type and protective hair styles (e.g., braids, twists, locs and twists)), color, religion, national origin, sex (including pregnancy, childbirth or related medical conditions and lactation), sexual orientation, gender identity or expression, age (40 and over), marital status, disability, genetic information, and protected veteran status or any other characteristic protected by applicable federal, state, or local law.

If you are an individual with a disability and would like to request reasonable workplace accommodation for any part of our employment process, please send an email to  Information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.

Additionally, please be advised that this business uses E-Verify in its hiring practices.