Senior Director, RPO & Client Solutions

Description

TSP delivers the right talent, at the right time, to life sciences industry clients who are making a difference in the lives of patients around the globe.

The Senior Director, RPO & Client Solutions is a senior client-facing leader responsible for identifying, developing and expanding strategic RPO partnerships across the life sciences sector. This role requires a proven relationship builder with deep industry credibility, exceptional new business development capabilities, and the ability to operate as a trusted advisor to executive and HR leaders.

The ideal candidate brings an established network within biotech, pharma, and life sciences organizations, paired with hands‑on experience leading complex RPO engagements and selling high‑impact talent solutions. This individual will drive new RPO business, and may serve as the primary relationship owner for assigned key accounts, ensuring delivery excellence, client satisfaction, and long‑term partnership growth.

• Develop net new RPO clients across the life science industry
• Build and execute a proactive go‑to‑market strategy focused on engaging biotech, pharma, diagnostic and medical device organizations across early stage, growth stage, and commercial cohorts.
• Lead consultative discovery discussions to diagnose client talent challenges and frame high‑value RPO solutions aligned to business objectives.
• Partner with marketing team to create and deliver compelling messaging, thought leadership, and solution collateral that accelerates pipeline growth.
• Drive top of funnel activity—including outreach campaigns, networking, and conference engagement—to consistently generate qualified RPO opportunities.
• Collaborate with executive leadership to shape pricing strategies, proposals, and pursuit plans that strengthen win probability and revenue performance.
• Maintain accurate pipeline documentation, CRM hygiene, and forecasting discipline to inform business planning and decision making.

• Own and manage senior‑level client relationships across assigned RPO and Client Solutions accounts.
• Serve as a trusted advisor to executive leadership, HR, TA, and business stakeholders within life sciences organizations.
• Leverage existing industry relationships to expand footprint within current accounts and generate new RPO opportunities.
• Drive client retention, satisfaction, and expansion through proactive relationship management and strategic planning.

• Lead the design of RPO solutions tailored to client needs, scale, and growth stage.
• Provide insight to RPO delivery leadership to ensure excellence across all phases of the RPO lifecycle, including intake, workforce planning, recruiting execution, reporting, and optimization.
• Partner closely with delivery leaders to align recruiting strategy with business goals and evolving talent needs.
• Anticipate client risks and opportunities, proactively addressing challenges and identifying solutions.

• Identify and execute opportunities for new Business accounts, account expansion, including additional RPO scope, executive search, talent consulting, and employer branding services.
• Contribute to revenue growth, forecasting, and pipeline development.

• Act as a connector across TSP and the broader Syneos Health organization, bringing integrated solutions to clients.
• Partner with Search, Talent & Leadership Consulting, Storyteller/Brand, and Operations teams to deliver seamless client experiences.
• Mentor and support client-facing and delivery team members, modeling consultative, client‑first behaviors.

• Maintain strong visibility within the life sciences community through conferences, networking, and thought leadership.
• Stay current on industry trends, workforce dynamics, and competitive landscapes to inform client strategy.

• 10+ years of experience in life sciences recruiting, RPO, talent solutions, or workforce consulting. 5+ years of business development experience in the RPO environment.
• Prior experience within an RPO…