Hybrid - Table Games Floor Supervisor​/Dealer - Table Games Operations

Position: Hybrid - Table Games Floor Supervisor/Dealer - Table Games Operations - FT
About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort.

Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall;

and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

For more information, visit us online at , call  or follow us:
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We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit  to see our full list of benefits!

Job Description:

This position is responsible for providing superior service to both the internal and external Guests. The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service standards, while maintaining the integrity of the games.

This position will require three (3) days a week working in a Floor Supervisor role and two (2) days a week working in a Table Games Dealer role.

Essential Job Functions:

Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.

Responsible for knowing all policies & procedures of the specific table game he/she is supervising.

Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.

Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.

Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.

Promotes positive public relations and creates an enjoyable atmosphere for all customers.

Amicably resolves customer related problems in a fast paced environment.

Ensures the protection of customer’s rewards and credit lines.

Complies with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.

Complies with all regulatory requirements.

Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.

Creates and ensures a fun-filled, entertaining and exciting environment.

Proficiently deal five games;
Black Jack, Baccarat and three additional games (excluding War). Knowledge of Craps and Roulette is preferred.

Able to deal and follow all policies and procedures of all available table games within 90 days of promotion

Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard.

Follow department and Company policies and standard operating…