Senior Director, Cloud Infrastructure

** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
*
* Location:

US
***
* Reports To:

Head of Infrastructure Operations
**** Function: JLL/T – Global Technology**#
** Position:
Director Cloud Infrastructure – M3**#
** What this job involves:**# As
** Director of Cloud Operations
** at
** JLL/T**, you will lead the strategic planning, delivery, and continuous improvement of JLL’s global cloud infrastructure across
** multi cloud*
* ** platforms**. This position oversees Cloud Operations engagements, managing both internal engineering resources and our
** Managed Service Provider (MSP)
** responsible for daily operations.# You will play a key role in shaping JLL’s “always‐on” operational strategy — ensuring agility, reliability, cost optimization, and compliance across all cloud environments. You will proactively build strong partnerships with internal business stakeholders and external service providers, deeply understanding their infrastructure needs to translate requirements into effective, scalable, and secure cloud solutions. This leadership role blends technology governance, program management, and operational excellence, ensuring that JLL’s cloud infrastructure services deliver the highest quality, performance, and value to the business.#

#
** What your day-to-day will look like:
*** Lead global
** multi‐cloud operations strategy**, aligning infrastructure services with JLL/T’s business and technology goals.
* Plan, review, and manage projects and engagements to deliver scalable, reliable, and secure cloud infrastructure solutions.
* Partner with internal teams, business leaders, and top management to translate requirements into actionable strategies that balance performance, compliance, cost, and agility.
* Oversee
** Managed Service Provider (MSP)
** daily operations, ensuring SLA compliance, service quality, and continuous improvement in automation, observability, and MTTR reduction.
* Maintain an “always‐on” operating model by implementing proactive monitoring, high availability best practices, and disaster recovery readiness.
* Eliminate technical debt and modernize cloud platforms through standardization and infrastructure upgrades.
* Define and report on key operational KPIs to measure uptime, responsiveness, incident resolution, and cost efficiency.
* Manage budgets, forecasts, and financial controls for cloud services, applying Fin Ops principles to optimize resource utilization and spending.
* Oversee license and subscription management across multi‐cloud environments to maximize efficiency and cost savings.
* Build strong partnerships with vendors, service providers, and internal stakeholders, fostering a culture of responsiveness, innovation, and collaboration.# #
** Required

Skills and Experience:

**
* ** 10+ years of experience leading infrastructure or cloud operations within large scale enterprise environments.**
* ** Deep expertise in managing multi cloud environments (Azure and AWS) across production, development, and hybrid workloads.**
* ** Demonstrated success managing MSPs or outsourced service providers, including SLA governance, performance management, and contract oversight.**
* ** Strong technical understanding of cloud networking, security, and automation principles, including Infrastructure as Code (Terraform, Cloud Formation).**
* ** Experience with cloud monitoring and observability platforms (Datadog, Azure Monitor, Cloud Watch,) and incident management processes.**
* ** Proven ability to implement cloud cost optimization and capacity planning strategies, maintaining strict budgetary controls.
*** Familiarity with reliability frameworks such as
** Site Reliability Engineering…