HVAC Retail Service Manager

Position Overview

The HVAC Service Manager is responsible for overseeing and managing all aspects of our HVAC Service department. This role involves leading a team of service technicians, ensuring project timelines and budgets are met, and maintaining high quality standards.

• Leading and managing the service department: This includes hiring, training, supervising, and evaluating HVAC technicians.
• Customer service excellence: Ensuring exceptional customer service, handling inquiries, and resolving complaints in a professional and timely manner.
• Technical support: Providing technical guidance and support to technicians, assisting with complex service calls and troubleshooting.
• Quality control and safety: Monitoring service metrics, conducting inspections, and ensuring compliance with all safety regulations and quality standards.
• Sales and profitability: Driving profitability, generating sales leads, promoting maintenance agreements, and assisting with developing and managing the service department budget.
• Communication: Maintaining effective communication with customers, technicians, dispatch, vendors, suppliers, and management to ensure accurate information flow and customer satisfaction.
• Project management: Planning, scheduling, budgeting, and overseeing all aspects of HVAC installations, repairs, and maintenance projects.

• Proven experience in HVAC installation and management.
• Strong leadership and team management skills.
• Knowledge of HVAC systems and equipment.
• Ability to read and interpret blueprints and schematics.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.