District Manager - FL

Position Summary:

The District Operations Manager is responsible for the overall operations of the European Wax Centers assigned tothe district, ensuring the overall integrity of the European Wax Center brand, and that the Centers in the district meetall financial and operating goals. The District Operations Manager is responsible for leading Center operations andthe direct supervision of Center Managers, ensuring that all managers and Associates provide excellence from aguest experience perspective.

Duties and Responsibilities:

Team Responsible for creating, implementing and executing the overall business staffing plan and ensuring proper staffing levels are maintained by each Center Manager to ensure each guest receives the ultimate wax experience on each and every visit, build sales, and maximizes profitability.

Oversees the human resource management function to ensure 100 % compliance with all federal, state and local laws and regulations, company policies, guidelines and procedures.

Creates, delivers and follows up on Individual Development Plans for all Center Managers.

Provides performance feedback and recognition to all Center Managers on an ongoing and timely basis to include manager one-on-ones and performance appraisals.

Holds all Center Managers accountable for contributing to team and company objectives.

Creates and maintains an open-door policy with Center Managers and Associates allowing for open and honest communication, consistency of standards, and appreciation for contributions and suggestions.

Provides direction to all Center Managers for performance management of Associates.

Effectively trains and develops Center Managers. Ensures Center Managers coach, train, and hold Associates accountable for center standards and performance.

Oversees the creation, delivery and follow up on performance improvement plans for managers when needed.

Conducts informative and focused Center Manager meetings that include a written agenda.

Ensures effective communication occurs to and amongst all Center Managers and Associates.

Builds positive, professional relationships with all Center Managers, Associates, EWC Corporate, RSC staff and third party vendors ensuring positive morale and providing a fun work environment.

Follows up and ensures recognition and reward programs are in place in each Center to recognize superior performance.

Models exemplary leadership behaviors and skills and ensures all managers follow this lead.

Ensures Business Review process is used effectively to communicate and review expectations with Center Managers and Associates.

Guest Experience Ensures that all Center Managers and Team Members are guest focused first, and exceed the guest’s expectations by delivering the ultimate wax experience to each and every guest on each and every visit.

Responds to guest comments and criticism in a constructive, positive and timely manner, looking at such as an opportunity to build guest loyalty. Educates and empowers Center Managers and team members to act in a similar manner.

Builds positive, professional relationships with members of businesses and other organizations in the community.

Drives brand loyalty by leading and outstanding internal and external guest experience in all Centers.

Accountable to ensure Managers and Associates are trained to establish trust and build guest confidence by becoming experts in package sales and products, to reach their goals and produce desired results.

Actively looks for, identifies, and implements techniques to attract new guests.

Delivers superior social media reputation results through ensuring outstanding guest service and takes appropriate actions to all exceptions.

Ensures adherence to all management and team member training standards, ensuring all are properly trained to deliver the ultimate guest experience.

Delivers superior Reputation Scores through ensuring superior guest services.

Provides superior guest experience through ensuring all Managers and Associates adhere to EWC published policies, procedures, scripts, training standards and individual qualifications/licensing

Quality Operations Understands the business of Revealing Beautiful Skin and is able to…