Client Director

Position: Client Experience Director (Remote)
Division: Stratoscope Consulting
Reporting to: Vice President, Stratoscope Consulting

Stratoscope is a leading provider of security, crowd management, and consulting services across the Event and Sports + Entertainment industries. Our work is guided by the P5 Strategy – People, Products, Process, Planning, and Performance – which defines our commitment to excellence in every engagement.

We deliver proactive, data-driven, and human-centered solutions that help clients execute large-scale, high-visibility events with precision and confidence. Our purpose is to create Peace of Mind for every client by anticipating challenges, minimizing risk, and delivering exceptional results through collaboration, innovation, and operational excellence.

The Client Experience Department is at the heart of Stratoscope’s service delivery model. Acting as the command center for client engagement, event planning, and on-site execution, the team ensures that every project reflects Stratoscope’s standards of excellence.

From initial consultation to post-event review, Client Experience owns the full lifecycle of project delivery – driving timelines, coordinating teams, and aligning client expectations with operational capabilities. Each team member is both a relationship builder and a problem solver, uniting the best of hospitality, strategic management, and field leadership to ensure every event is a success.

The Client Experience Director serves as the strategic and operational leader responsible for ensuring the flawless execution of Stratoscope Consulting’s projects and events. Acting as the primary liaison between clients, vendors, and internal departments, this individual owns the success of each engagement – ensuring projects are delivered on time, on budget, and with measurable excellence.

This position requires a dynamic, hands-on leader who thrives in complexity. The Director is responsible for orchestrating all phases of event execution – from initial scope development and budgeting through on-site delivery and post-event analysis. This individual must be capable of shifting seamlessly between high-level strategy and tactical detail, ensuring every component of an event – from staffing and safety plans to vendor coordination and reporting – aligns with both client expectations and company standards.

The Director plays an influential role in shaping Stratoscope’s growing consulting practice. Beyond leading events, this role is expected to drive innovation in client service, standardize processes across the consulting division, and mentor emerging leaders within the Client Experience team. The successful candidate will demonstrate exceptional leadership presence, operational intelligence, and a relentless pursuit of excellence in both planning and execution.

While the day-to-day responsibilities are remote, this position requires travel to meetings, site visits, and live events as needed (typically up to 12 consecutive days per engagement
).

Client & Project Leadership

• Serve as the primary point of contact for assigned clients throughout all phases of the project lifecycle.
• Lead client-facing strategy sessions, planning meetings, and pre-event coordination calls.
• Translate client objectives into actionable operational plans, ensuring every detail is captured and executed flawlessly.
• Manage and guide cross-functional project teams – including Project Operations, Staffing, and vendor partners – to ensure seamless delivery.
• Establish and maintain long-term client relationships built on trust, transparency, and performance excellence.

Operational Execution

• Oversee all planning documentation including crowd management plans, staffing maps, RFPs, and event budgets.
• Manage the creation, tracking, and approval of project budgets, ensuring profitability and accuracy in forecasting.
• Lead on-site operations as the senior Stratoscope representative – conducting daily briefings, managing incident reporting, and ensuring adherence to safety protocols.
• Coordinate with local law enforcement, emergency…