Job Description & How to Apply Below
The Flex Success Coach is responsible for providing appropriate guidance and support to incoming first-year students and families as it relates to the Office of Student Success and the services the office provides to students— academic and transitional support to first-year students applicable to all aspects of the student's life tasks: academic, personal, social, and career. The Flex Success Coach is responsible for a communicating with incoming first-year students and families via phone, email, and in-person throughout the admissions process, including Orientation Weekends and campus visit events. Persons selected for these positions will address the unique needs of first-year students by providing information regarding the holistic/pro-active opportunities, academic support/advising, and transition support the Office of Student Success provides. Facilitators will also assist in the implementation of programs and services designed to promote academic, personal, and social/emotional success, engagement, and retention of first-year students.
Bachelor's degree required in an appropriate, related field (Education, Counseling, Student Personnel, or others) with 2 or more years of experience in college admissions, advising and/or in higher education;
2 or more years of experience in the field of college admissions and/or academic advising; prefer experience in working in higher education settings.
Experience and Training:
Knowledge of Microsoft Office and a student record system; excellent communication and interpersonal skills; ability to analyze and synthesize situations and data, to implement appropriate solutions, and to create reports; ability to multitask, problem-solve, and work in a fast-paced environment.
Knowledge, Skills, Ability:
December through August: Develop rapport with incoming students, parents, and stakeholders on campus in order to assist with the matriculation of students to HPU.Provide accurate information regarding the functionality of the Office of Student Success during the admissions process for accepted students from December through August.Assist with the orientation preparation process for incoming students, including phone calls, emails, and in-person meetings with accepted students and parents.Assist with the development and dissemination of communication materials (brochures, website, and social media) to enhance the services provided for first-year students including materials for various stakeholders (including faculty and parents);Maintain confidential records, collect data, and prepare reports related to the functions of advising, planning, evaluation, and assessment;Make referrals to other University services/offices as appropriate (examples: Academic Development, Registrar's Office, Student/Residence Life, Counseling & Psychological Services, Career Services, etc.);Attend Professional Development Training aligned to the goals of the position;Other duties as identified by the Director of Student Success.
September through November: Assist with first-year student activities that promote a sense of "belongingness" and "connection" to peers, High Point University, and the community;Assist with weekly seminars on topics related to first-year issues (time management, dealing with homesickness, leadership building, etc.);Support the academic success and progress of first-year students through class attendance monitoring, academic performance monitoring, transitional conferencing, and graduation planning in coordination with the Office of Academic Services;Provide student support through developmental advising that comprehensively supports the whole student in all aspects of their life tasks - academic, personal, social, and career;Advise first-year students regarding academic requirements, academic policies and procedures;Maintain confidential records, collect data, and prepare reports related to the functions of advising, planning, evaluation, and assessment;Make referrals to other University services/offices as appropriate (examples: Academic Services, Registrar's Office, Student/Residence Life, Counseling & Psychological Services, Career Services, etc.);Attend Professional Development Training aligned to the goals of the position;Other duties as identified by the Director of Student Success.
Supervision is received from the Director of Student Success.
This is a full-time position that requires evening and weekend obligations. The ideal candidate will have excellent customer service skills and the ability to build relationships with internal and external stakeholders. Candidates should also have general knowledge about best practices in college transition/retention, late adolescent development - including social and emotional development, as well as experience working with this age group. The ability to work in a collaborative, fast-paced work environment is a necessity of the position. Excellent oral and communication skills are required. The ideal candidate will have a bachelor's degree in an appropriate field - including higher education, developmental psychology, counseling, or education.
Reports to the Director of Student Success.
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