Field Service Engineer

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth.

Start your path to a WGNSTAR career today!

Schedule:

Based on business need
Pay Rate: $28-$35/hr + 15% differential
Location: Hillsboro, OR
Position Type: Full-time
Benefits:
This position is eligible for WGNSTAR's full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.

Principal Duties and Responsibilities:

• Working from engineering drawings, schematics and technical manuals, performs hands on field service duties at customer sites, i.e. on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc.
• Working from final process results on customer product, can provide basic-to-advanced equipment troubleshooting; identification of equipment or process problems, as well as provide operational, maintenance and proper use training to customers and fellow employees on equipment.
• May recommend to customer, fellow employees and factory personnel, equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
• In a timely manner, submits all necessary documentation, i.e. timesheets; expense reports; weekly update field service reports; etc. as dictated via company policies, procedures and practices. Adheres strictly to guidelines and instructions issued by management.
• Maintains technical proficiency and troubleshooting skills in order to be thoroughly knowledgeable in and capable of correcting problems concerned with the electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems for all equipment. As required, may be instructed to take continuing education courses, seminars and in-house/OJT.
• Takes an active role in information training of less-experienced field service engineers.
• Act as key link to customer satisfaction by handling a wide variety of customer service problems, i.e. orders or complaints for installation, failures, investigations in service, solicitation of additional service, etc. in a manner which will enhance service and equipment reputation, as well as develop and maintain a high level of customer satisfaction and improved customer relations.
• As appropriate and necessary, ensures corporate programs, i.e. EH&S, ISO, JSOX, C-TPAT, ITAR, Compliance, etc., are supported and adhered to

Requirements:

• Associate or Bachelor's degree in:
  Electrical Engineering Mechanical Engineering Mechatronics Semiconductor Manufacturing Technology Or equivalent military/industry experience
• Must have experience with PVD ULVAC Entron, 300 mm PVD or sputtering tools
• Work closely with customer site technicians and engineering team to maintain systems.
• Work front end night shift to perform Preventative and Corrective Maintenance to include hard down support.
• Perform weekly, monthly, semi-annual, annual PM's. Interface with site customer engineering and technician teams to provide top level shift support to keep the up time of platforms up to highest reliability for customer site.
• Must be qualified to work in a clean room or fab environment, and have at least 3 years experience

Preferences:

• Bachelor's degree (B.S.) or Associate's degree (A.S.) in electronics, electrical and/or mechanical engineering and 0-4 years' related field service experience and/or training (with emphasis on vacuum products); or other equivalent combination of training and experience or military experience.

Physical Effort/Activities:
May be required to walk up to 5+miles per day, able to be on feet for 8-10 hrs at a time, able to bend, twist, push/pull, crouch, kneel in confined spaces, work at heights, on a ladder, and lift up to 50-75 pounds. The physical demands described above are…