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Customer Service & Logistic Lead

Job in Hong Kong - Hong Kong
Company: GSK
Full Time position
This Job Posting has Expired
Job specializations:
  • Logistics
    Inventory Manager, Logistics Manager, Supply Chain, Supply Chain Management
  • Transportation
Job Description & How to Apply Below
Position: Customer Service & Logistic Lead - Hong Kong

Your Responsibilities :

• Key responsibility for the definition, deployment and continuous improvement of Customer Service and Logistics processes to support the Commercial ambition.

• Pro-active management of Logistic Service Providers (LSP’s) to embed a culture of continuous improvement to optimise spend and drive operational excellence.

• Report to CS&L Director Asia/ANZ on the end customer service level performance and cost effectiveness through the use of KPI’s.

• Creation of and management of Customer Service and Logistics Budget for inclusion in the end-to-end Supply Chain P&L. Ensuring costs are managed and variances appropriately explained in a timely manner.

• Collaboration with Major customers to deliver superior service levels to our customers. Assess the viability and implement appropriate supply Chain initiatives with key trading partners as required.

• Optimise the inbound freight processes and liaison with Customs Agents and LSP’s to ensure timely receipt of Inventory into the finished goods warehouse.

• Ensure the prompt payment of inbound freight invoices and prompt resolution of discrepancies.

• Coordination and execution of re-packing activities within the market to support the Commercial business.

• Primary contact within the Commercial business for executing Inventory allocations and communication of Inventory availability dates.

• Ensure the integrity of Material Master and Customer data within the systems used within the CS&L functions.

• Development and application of Sarbox/Quality compliant systems & processes to support and enhance supply chain capability.

• Ensure compliance with GSK and in-market EHS regulations and guidelines.

Why You?

Basic qualifications:

• In depth knowledge of Customer Service and Logistics operations, preferably from an FMCG environment, with more than 10 years related experience.

• Tertiary qualification in a supply chain related discipline, logistics, supply management, demand management, operational management.


Preferred qualifications:

• Strong financial capability and in-depth knowledge of cost drivers within the Customer Service & Logistics environment

• Extensive experience of managing LSPs, up to & including Director Level.

• Ability to work with the LSPs to deliver continuous improvement across the supply chain.

• Experience in Project Management.

• Systems Knowledge, including JDE, S.A.P. and warehouse management systems.

• Experience in operating within a GMP environment and understanding of EHS and Sarbox

• Interpersonal & influencing skills at all levels, both internally & externally.

• Excellent leadership capability and a strong team player.

• Strong negotiation skills.

• Self-motivated with the ability to prioritise.

Why GSK? :

At GSK, our mission is to improve the quality of human life by enabling people to do more, feel better and live longer. Our three world-leading businesses research and deliver innovative medicines, vaccines and consumer healthcare products. We need a talented and motivated workforce to deliver against our strategy. To achieve this, we strive to attract the best people and to create an environment that empowers and inspires.

Position Requirements
Less than 1 Year work experience
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