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Principal Solution Engineer, Cloud CX

Job in Hong Kong
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Company: Oracle
Full Time position
Listed on 2019-10-05
Job specializations:
  • IT/Tech
    IT Consulting, Software Sales, ERP, Cloud
  • Software Development
    ERP, Cloud
Job Description & How to Apply Below
Principal Solution Engineer, Cloud CX-190013Y8 Preferred Qualifications

About Oracle Cloud SaaS Applications

Oracle’s Software as a Service (SaaS) business applications includes Customer Experience (Sales, Marketing, Social & Service) Cloud, HR Cloud, ERP Cloud, EPM Cloud, SCM Cloud, Oracle Internet of Things (IoT) Applications Cloud, Oracle AI/ML Analytics, and Blockchain Cloud offerings.

Oracle APAC Applications business is transforming to become the #1 SaaS provider in the region and offers one of the industry’s most comprehensive portfolios (breadth and depth) with a modern set of best-practice business applications that leverage Oracle’s Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) to deliver business outcomes to our customers.

About APAC Applications Solution Engineering (SE)

To achieve our business goal of being the #1 SaaS provider in the APAC region, the Applications (SaaS) Solution Engineering (SE) mission is as follows:

  • DELIVER TRANSFORMATIONAL BUSINESS: Identify, Develop, & Win More Transformational Opportunities
  • INSPIRE CUSTOMERS : A New Benchmark (Best-Practice) Standard for Every Solution Engineering engagement
  • MAXIMISE EFFICIENCY: An Integrated Solution Engineering eco-system Delivering Highest Quality Services
  • ENERGIZE OUR CULTURE: A Positive, Continuous-Learning, High-Performance Culture
  • Job Overview

    As a Master Principal Solution Engineer, you will serve as the expert for formulating and leading pre-sales technical/ functional support activity to Customer Experience (CX) prospective clients and existing customers while ensuring customer satisfaction with minimal supervision. You will serve as a technical resource and mentor less experienced Solution Engineers. You will focus on large or complex sales opportunities that need creative and complex solutions. You will develop productivity tools and training for Sales Reps and other Solution Engineers. You will create and deliver outstanding Oracle presentations and demonstrations, lead all aspects of the technical sales process, and advise internal and external clients on overall architect solutions.

    Oracle seeks an agile, high-energy, and passionate individual who can build on past success in developing and implementing new formats of customer engagements, lead boardroom conversations with authority, coach and mentor Sales and Solution Engineering teams on the subject and changing market dynamics, and drive towards the successful outcome of exceeding revenue targets.

    We offer you a truly international working environment that is fun, exciting and always challenging.

    Job Responsibilities

  • Being a recognized subject matter expert for Oracle CX locally
  • Participating in account and opportunity planning as well as market penetration analysis and strategy sessions
  • Working closely with Oracle Sales Representatives to help identify and close CX opportunities and influence revenue target achievement
  • Coach Sales Teams on effective ways to address competitive traps and objection handling
  • Pre-sales activities including qualification, customer and marketing event presentations, competitive sales positioning, RFP/RFI responses and discovery workshops
  • Demonstrating innovation and thought-leadership around digital CX transformation
  • Cloud CX Solution design
  • Creation and articulation of the business value linked to proposed solutions
  • Delivering high quality Oracle presentations and demonstrations
  • Leading contributor individually and as a team member, providing direction and mentoring to others
  • Work is non-routine and very complex, involving the application of advanced technical/ business skills in area of specialization
  • Required Skills & Experience

  • 15+ years of technical experience in enterprise applications
  • 5+ years of experience in Cloud, ideally in SaaS acquisition and implementation
  • Demonstrated experience leading change on complex programs resulting from new digital channels, social and adoption of mobile technologies across business and IT stakeholders
  • A strong understanding of the Cloud marketplace and Oracle’s CX Cloud offerings portfolio
  • Strong understanding of the sale and consumption of cloud services, as well as the role of a Solution Engineer in driving customer and sales success
  • Knowledge around key industries and domains
  • Knowledge around areas such as applications integration & customization, native cloud & mobile application development, hybrid cloud setups and variety of existing social platforms
  • Ability to articulate business value and benefits of variety of end user applications and carry persona based conversations. Credibility at all levels including lines of business and CXOs
  • Core Solution Engineering / Business Analyst Skills:
  • Discovery, business process/ use case definition, solution presentation
  • Demonstrated project management skills
  • Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, closing techniques
  • Ability to persuade others through presentations, demonstrations, and written communication
  • Bachelor degree or equivalent; advanced degree highly desirable


  • Detailed Description and Job Requirements Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.


    As a Principal Sales Consultant you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced Sales Consultants. Focuses on large or complex sales opportunities that need creative and complex solutions. Develops productivity tools and training for other Sales Consultants. Develops and delivers outstanding Oracle presentations and demonstrations. Leads any and all aspects of the technical sales process. Advises internal and external clients on overall architect solutions.


    Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 3 years vendor (sales and marketing) experience. 7 years business experience with relevant computer applications or database/tools. Ability to implement the most advanced product features. Thorough knowledge of system and application design. In depth knowledge of competitors. Demonstrated project management skills. Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, closing techniques. Ability to persuade others through presentations, demonstrations, and written communication. Ability to travel as needed. A/BS degree or equivalent, advanced degree highly desirable.

    Job

    :Pre Sales
    Position Requirements
    Less than 1 Year work experience
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