Supervisor, Security & Guest Services

Hawaiʻi Convention Center

Just steps from Waikīkī, the Hawaiʻi Convention Center is an event destination like none other - a stunning marriage of form and function, open to sky and sun between the shade of terraces and lanais, graced with courtyards, waterfalls and fishponds to create a meetings and convention backdrop that is at once tranquil and invigorating. Designed by world-renowned architects Wimberly Allison Tong & Goo and LMN, this luminous structure shines like a gem tucked into its tropical setting, blending state-of-the-art technology with authentic island ambiance as a monument to the cultural diversity and legendary spirit of aloha that inspires attendees to see the world in a new light.

Job Summary:

For assigned security shift, directly manages Security Officers, parking attendants and contract labor in their daily operations. Ensures exceptional guest service is provided by security staff while maintaining a safe and secure environment at the Convention Center.

The incumbent in this position must adhere to all guidelines set forth by management and follow department protocol for accurately reporting incidences. The incumbent is expected to maintain a professional, positive and friendly demeanor/attitude at all times to ensure the Hawai'i Convention Center demonstrates Aloha and delivers exceptional customer service.

The Hawai'i Convention Center is a twenty-four hour per day, seven day per week security operation. The hours per day are categorized into three shifts:
Shift 1 10:00 PM - 7:00 AM, Shift 2 6:00 AM - 3:00 PM and Shift 3 2:00 PM - 11:00 PM.

Supervise Staff and Shift Operations

* Provide day-to-day management of security officers, parking attendants, and contract labor which may include, traffic control officers, elevator operators, HPD Special Duty staff and cashiers so that the shift provides a safe and secure environment at the Hawai'i Convention Center.

* Manage assigned security staff to ensure all are properly uniformed, equipped and prepared to perform assigned security & guest services duties.

* Conduct daily briefings for shift to inform officers and staff of pertinent information relative to the security operations, events and traffic.

* Monitor, update and approve hourly employee timesheets to ensure accuracy of payroll processing and stay informed of overtime worked by staff.

* Conduct performance evaluations of staff.

* Schedule meetings with Manager and/or Human Resources to review staff performance and discuss necessary action(s). Provide documentation and recommendations, which may include disciplinary action or termination of employment.

* Assign staff to investigate and submit appropriate and accurate reports of incidences. Review, edit (as needed) and finalize all reports to ensure accuracy of content, following department protocol for accurately reporting incidences so that there is clear record and documentation.

* Supervise and ensure security base is being managed by staff in an appropriate and efficient manner so that the shift provides a safe and secure environment at the Hawai'i Convention Center. Inspect Security Base at irregular intervals to ensure compliance with Security processes. Ensure Security Base is manned at all times

* Schedule post/base/assignment relief coverage during meal and rest periods.

* Properly monitor pertinent information from management concerning departments, duties or current events and communicate information appropriately to staff as needed.

Patrol, Secure, and Provide Safety

Assist in managing overall building safety at all times (before, after and/or during events).

* Respond to all request for supervisory assistance from security staff promptly.

* Patrol all assigned locations of the building, grounds and perimeters of the venue.

* Protect all building and property from damage, theft and vandalism.

* Secure building/conduct lockdown by locking/closing doors of lobby, meeting rooms, gates etc.

* Prepare parking lot for event parking

* Barricade sections of building according to need

* Shut down lights according to need

* Patrol and inspect building including parking lot: be aware of current building safety and safety standards,…