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J1 BridgeUSA internship​/Trainee Guest Services Supervisor

Job in Atlanta - Fulton County - GA Georgia - USA
Internship position (Ref. #L4GGSP)
Listed on 2021-10-08
Job specializations:
  • Hospitality/Catering
    Guest Services
  • Hotel
    Hotel Catering, Hotel Front Desk, Hotel Management
Job Description & How to Apply Below
Position:  J1 internship/Trainee Guest Services Supervisor
Position:  J1 Intern/Trainee Guest Services Supervisor
This is a major luxury hotel which is a part of an international chain hotel. Summary of Responsibilities;

* Supervise the daily operation of the front desk and its team members.
* Some of the duties include but are not limited to guest check-in, guest check-out, answering guest and staff questions, running reports as required and maintain efficient schedules and operational procedures which result in the satisfaction of all staff and guests.
* Interact with owners, guests, potential owners, affiliated business units and team members regarding resort inquiries, complaints, comments and suggestions with appropriate problem solving and service recovery actions as to assure a successful outcome.
* Analyze resort inventory requirements and assure that all reservations and other requests are accommodated to the highest efficiency levels possible.
* Assist with Team/Staff issues and other items as requested.
Position Requirements
High School
- Min. One year of customer service experience
* 6 months to one year of Supervisory experience.
* Must have 5 years of experience in hospitality (combined with education + experience)
* Basic office skills helpful, including basic math to figure costs and make change, proper cash handling procedures and telephone skills.
* Must maintain a professional appearance and a cordial attitude towards all guests and staff members.
* Able to handle the stress of high customer demand in a hospitality environment.
* Must be people oriented and able to work independently or with others as needed
* Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
* Must use good judgment in effectively providing services personally or to know when to immediately refer requests to the appropriate department manager for action.
* Must be able to supervise staff in a front desk operation in a manner that effectively supports and promotes teamwork while helping each individual achieve personal growth and opportunity.
Required Language Skills:
  • English - Very good
Additional Information / Benefits
* Is one of the most reliable and reputable organizations in its field
* Provides quality placements for internship/traineeship programs
* Assures smooth and fast visa paperwork process on all type of programs offered
* Provides personalized assistance in visa application preparation
* Provides one on one orientation before departure for any type of program
* Offers consultancy throughout the program period
* Offers consultancy after programs for further opportunities
* USEH has been in business for two decades now
* Each year many of our participants are applying to USEH again for a second internship program in a different country
Contact Information
Contact Name: USEH International Training & Education Services, Inc.
Contact Phone: 1 770 618 8450
Preferred method of contact: Email with CV via Application Box below.
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