Claims Assistant

Position Overview

We are looking for a highly capable Claims Assistant to join our team. The role is based in one of our offices in Houston, Omaha, Rockwood, or Richmond, and requires 100% in‑office presence, five days a week. The Claims Assistant reports to the AVP of Claims Support in Houston and provides robust clerical support to a nationwide team of Claims Adjusters, ensuring timely, accurate claims management and delivering exceptional customer service to brokers, claimants, and insureds.

• Provide clerical support under general supervision, utilizing established procedures for moderate‑complexity assignments to a nationwide claims team.
• Assist adjusters in accurate claims management: enter stop/cancel/release of checks, process cash receipts, perform work check exceptions, and complete complex state forms.
• Maintain claims data integrity by inputting policy information for new and existing claims.
• Communicate extensively with customers by answering calls, processing electronic mail, preparing written correspondence, and handling outgoing mail.
• Review claims for payment, documenting issue dates and check numbers, and research financials to verify payment information.
• Track outstanding checks across various claim systems, determine payment status or return, prepare and send letters as needed, and document findings in FSITrack.
• Accurately record hours worked, submit timesheets per company policy, and work overtime as business needs dictate.

• Basic knowledge of Service Center policies, systems, and procedures, with a strong customer‑service focus.
• High school diploma (or equivalent) with at least 3 years of relevant work experience, or vocational/technical education with at least 1 year of relevant work experience.
• Understanding of how an insurance company operates and its profitability impact.
• Highly accurate typing speed of at least 50 words per minute.
• Clear, professional telephone communication skills.
• Fluent reading, speaking, and writing in English. Fluency in Spanish is a plus but not required.
• Exceptional attention to detail and effective time‑management skills for prioritizing multiple tasks and deadlines.
• Team player who communicates and collaborates with peers to achieve common goals.
• Strong sense of accountability, pride in work quality, and focus on execution.
• Problem‑solution orientation, global mindset, flexibility, and adaptability to rapid change.
• Proactive communication, active listening, self‑awareness, curiosity, and willingness to gather input from others.
• Ability to build rapport and foster collaborative, productive relationships with business partners and peers.
• Demonstrated integrity, courage, intellectual curiosity, and independent thinking.
• Proficiency in Microsoft Office Suite and related business software.
• Commitment to continuous self‑development and ongoing education.
• Preferred:
  Bachelor’s degree or recognized industry designations.

• Competitive base compensation and performance‑based incentives.
• Comprehensive benefits program: health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

We are an Equal Opportunity Employer and do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), domestic or disability status, faith or religious creed, or any other characteristic protected by law. We comply with the applicable federal, state, and local laws and regulations governing employment practices.

Applicants must be legally authorized to work in the United States; we do not sponsor employment visas. We are committed to providing reasonable accommodations for qualified individuals with disabilities and encourage those who need accommodations to contact our Human Resources department prior to applying.