Computer Technician

Detailed Description

Description:

A Computer Technician whose responsibilities will include, but not be limited to day‑to‑day management of workload, laptop/desktop/printer triage and repair, interaction with Netsync warranty administrators and maintenance of proper work tickets in Netsync and OEM systems.

• Maintain strong working relationships with customers and team.
• Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.
• Understand warranty and insurance guidelines as it pertains to break‑fix.
• Customer, Partner/Vendor and cross‑department relationship management.
• Manage and update support cases in Customer, Netsync and OEM systems.
• Work on site hardware support cases for Netsync’s Onsite Support service requests.

• Assist with on‑site projects.
• Assist in continual improvement to further streamline and automate existing processes and procedures.
• Upkeep of work area.
• Assist Network Team with network appliance installations.
• Continued technical education.
• Attend and contribute to weekly team meetings.
• Other responsibilities as assigned by management.

• Strong attention to detail.
• Good communication skills.
• Good organization skills.
• Good customer service skills.
• Curiosity and strong desire to constantly learn.

High School Diploma or Equivalent, CompTIA A+ or extensive break‑fix experience, Valid Driver’s License, Clean Driving Record.