Manager IT Systems - Medical Device Integration & Communications and Telehealth Technologies

Overview

At Houston Methodist, the Manager Information Technology (IT) position is responsible for managing IT applications and support functions for clinical or business systems. The role oversees workflow analysis, system definition, design, acquisition, and implementation of new and modified systems, while managing vendor activities, outside consultants, and contractors to meet annual goals and objectives.

The manager’s responsibilities include overseeing daily work activities of the departmental staff, ensuring quality, productivity, functional excellence and efficiency, and assisting management in achieving strategic and operational objectives. The role also handles staffing, budget compliance, hiring and termination decisions, coaching, counseling, and the development of policies and procedures. It implements training, monitoring, and operations initiatives to ensure compliance with ethical and legal business practices and accreditation, regulatory, and government regulations.

Exempt

• Bachelor’s degree in Information Technology, Business Administration or relevant field

• Eight years’ experience in information technology or related operations, with at least three years in information technology
• Demonstrated project‑management experience
• System development or configuration experience
• Experience leading teams
• Healthcare IT experience preferred

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Proficiency in speaking, reading, and writing English necessary for essential functions of this job
• Effective communication with patients, physicians, family members, and co‑workers in a customer‑service style
• Interpersonal confidence and ability to influence others
• Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; adapts behavior accordingly
• Leadership qualities, critical thinking, and effective oral and written communication skills
• Analytical skills to identify issues, problems, and opportunities and to develop solutions based on data from multiple sources
• Ability to work effectively in a fast‑paced environment
• Flexibility and adaptability in the workplace
• Effective application of project‑management processes
• Understanding of clinical or business systems and workflows
• Understanding of application customer experience
• Advanced critical‑thinking skills and creative problem‑solving abilities

• Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the IT department; provides development and mentoring, consistently meeting turnover goals.
• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular meetings, reviewing policies and procedures, completing performance appraisals, conducting new‑hire feedback sessions, coaching and counseling, and recognizing achievements.
• Facilitates teamwork across and within departments; participates in or leads process improvements as needed.
• Meets or exceeds threshold goals for employee engagement metrics.

• Plans and organizes day‑to‑day IT department operations, schedules, and activities; sets priorities and functional standards while directing staff to ensure high service delivery and customer satisfaction.
• Drives department service standards to impact patient/customer satisfaction scores through role modeling and accountability; serves on committees as the department voice.
• Develops strong collaboration with key customers and manages difficult conversations effectively.
• Maintains relationships with business area leaders to ensure effective planning and scheduling of initiatives.

• Ensures a safe and effective working environment; monitors and revises the departmental safety plan and regulatory guidelines.
• Optimizes information systems to enhance operations and supports performance‑improvement and data‑management/analysis functions.
• Proactively improves…