Customer Data Specialist

At Build On Technologies, our platforms, Echelon, VEO Design Studio, and Indago, power complex workflows across homebuilding and construction ecosystems. Behind every accurate estimate, seamless configuration, and reliable service interaction is clean, structured, and intelligently managed data.

We’re looking for a Customer Data Specialist who understands that data is more than information, it’s operational infrastructure. Someone who sees product catalogs as living systems, workflows as interconnected architecture, and customer accuracy as a competitive advantage.

What you’ll Own:

End-to-end management of assigned customer product catalogs, ensuring accuracy, completeness, and system alignment

Maintenance of product descriptions, model numbers, pricing, images, and structured catalog updates across Build On platforms

Execution of support tickets with timely, detail-oriented, solution-driven responses

Data migrations, enrichment initiatives, and system integrations to maintain reliability and performance

Participation in customer meetings to gather data requirements, clarify updates, and strengthen account partnerships

Identification and resolution of data discrepancies in collaboration with Sales, Implementation, Marketing, and Support teams

Proactive analysis of catalog trends, inconsistencies, and workflow inefficiencies to drive continuous improvement

Contribution to process documentation and refinement of Service & Support operational workflows

Cross-functional coordination to ensure data consistency across platforms and customer touchpoints

Ongoing optimization of data standards that enhance system performance and customer experience

Who You Are2–4 years of experience in customer service, data management, product catalogs, or related operational roles

Highly detail-oriented with a strong commitment to data accuracy and integrity

Comfortable working within CRM platforms, Excel, and structured data environments

Analytical and capable of translating data insights into actionable improvements

Organized, communicative, and proactive in problem-solving

Comfortable collaborating across multiple departments in a fast-moving, technology-driven environment

Bonus:

Experience in homebuilding, construction, SaaS, or system-based operational environments.

About us:

Build On Technologies is a software-driven company transforming how the homebuilding and construction industry manages estimating, configuration, and service operations. Through our core platforms, Echelon, VEO Design Studio, and Indago we streamline complex workflows, enhance data accuracy, and deliver scalable, technology-powered solutions.

What sets us apart is our collaborative culture. We operate as a cross-functional team where Service, Sales, Implementation, Development, and Integration work in sync, sharing ownership, solving problems together, and continuously improving our systems.

At Build On, growth is intentional. We support learning, encourage innovation, and create opportunities for our people to expand their skills, take on new challenges, and advance their careers. Here, you don’t just support systems, you grow with them.
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