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Intermodal​/Trucking CSR * container port

Job in Houston - Harris County - TX Texas - USA
Company: Pioneer Freight
Full Time position
Listed on 2019-06-20
Job specializations:
  • Transportation
    Driver, Land Transportation, Transportation Logistics, Transportation Manager
  • Logistics
Job Description & How to Apply Below
Position: Intermodal/Trucking CSR *MUST have container port experience

Job Description

Position Summary

Under the supervision of the Director of Operations, position is responsible for providing customer service to our customers and working closely with the dispatch team.

Essential Duties & Responsibilities

Customer Service

  • Work closely with Local Customer Service to ensure customers’ needs are met and exceeded
  • Work with Billing & Payroll to ensure timely and accurate information is captured in the system
  • Work internally with team members to ensure daily work is complete and future days are effectively planned out
  • Ensure the on-time performance to meet the Customer expectations for loads booked
  • Ensure that scheduled loads are making cut-offs in and out of various ports
  • Responsible for loading and unloading appointments
  • Solve driver settlement issues
  • Responsible for delivery of inbound road loads

Physical Demands

  • Speaking/Hearing: Ability to communicate information to Owner/Operators, customers and office personnel.
  • Prolonged periods of sitting
  • Standing: Remain upright on feet for sustained periods of time
  • Walking: Ability throughout the office
  • Flexibility including bending, stretching and lifting
  • Ability to lift up to 30 pounds, ability to move/carry product
  • Visual acuity to perform an activity such as viewing a computer terminal
  • Use of hands and fingers to handle or feel


  • Prior experience with VI Software a plus
  • Must have a minimum of 1+ years of experience as a CSR
  • Must possess excellent verbal communication skills
  • Maintain a friendly demeanor and professional appearance
  • Ability to work well in a fast-paced, team oriented environment
  • Ability/willingness to learn new skills/processes and improve current skills
  • Microsoft Office including Outlook, Word and Excel
  • Bilingual in Spanish a plus


  • High School education or equivalent
Company Description

Pioneer Freight is a regional transportation provider with a legacy in the industry since 1927. Our focus is “to provide exceptional service through responsible associates, a reputation above reproach”; our quality policy. Our long-term customer relationships, some of which have spanned our history, are testimony to the service and dedication we give our customers. We are thankful for our team of drivers, our staff and our customers. We look forward to another decade of excellence in the industry! JOIN OUR TEAM TODAY!

Position Requirements
Less than 1 Year work experience
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