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Customer Assistant Representative Part Time

Job in Hudson - Columbia County - NY New York - USA , 12534
Other locations:
Hudson
Company: Enterprise Rent-A-Car
Contract position
Listed on 2021-02-09
Job specializations:
  • Customer Service/Help Desk
  • Transportation
Job Description & How to Apply Below
Position:  Customer Assistant Representative Part Time Hudson
Overview

The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.

This position is located in our Hudson, NY 12534 location

Compensation is $13.00/hour25 HOURS PER WEEK

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

* Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
* Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
* Advise and review rental charges; and provide an accurate receipt to the customer.
* Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
* Inquire about service, satisfaction and document dissatisfaction.
* Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
* Use of proper statement to determine if vehicle is being returned with full tank of gas.
* Complete a service alert for any mechanical and or body damage communicated by the customers.
* Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
* Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
* Keep lot organized for ease of access and traffic flow.
* Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
* Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

* Must be at least 18 years old
* Must have two years college experience OR at least two years of customer service experience
* Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* No drug or alcohol related conviction on driving record in the past 5 years
* Must be authorized to work in the U.S. and not require sponsorship now or in the future
* Must be able to read, write, and speak English
* Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date
* Aside from religious observation, must be available to work the following schedule:

Sunday

Off

Monday

7am-12pm

Tuesday

7:30am-12:30pm

Wednesday

Off

Thursday

7:30am-12:30pm

Friday

7:30am-12:30pm

Saturday

8:30am-1:30pm
Position Requirements
Less than 1 Year work experience
 
 
 
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