Commercial Sales Account Manager

Dohner Ltd.

Commercial Sales Account Manager

Location: Hudson, OH -- office-based with local travel to client sites.

Dohner Ltd. is a full-service landscaping, construction, and snow & ice management company based in Hudson, Ohio. For over a decade, we've built a reputation for delivering high-quality outdoor spaces that enhance the lives of our clients, from full landscape design and construction to year-round property maintenance. Our story began with a passion for hard work, creativity, and community roots. What started in a small backyard shed has grown into a company known for craftsmanship, reliability, and long-lasting client relationships.

We live by three core values that guide everything we do:

• Family First: We treat our employees and clients like family and invest in the people who matter most.
• Quality & Excellence: We take pride in meticulous craftsmanship and standards that stand the test of time.
• Creativity & Innovation: We design and build unique outdoor environments with fresh ideas and functional beauty.

Our vision is to become the leading regional provider of innovative, sustainable, high-quality outdoor spaces, one client relationship at a time.

The Commercial Sales Account Manager is the key driver of growth, client retention, and long-term relationship management for Dohner's commercial portfolio. This role blends strategic sales, client engagement, operational coordination, and profitability management.

You will oversee a portfolio of commercial clients, ensure exceptional service delivery, identify enhancement opportunities, and generate new business. Your ability to build rapport, anticipate needs, and deliver a 5-star experience will directly impact company revenue and long-term success. This is a strategic, autonomous role ideal for a motivated, personable professional who excels in both relationship-building and results-driven sales.

• Oversee a portfolio of commercial maintenance clients.
• Maintain a renewal rate through regular visits, communication, and issue resolution.
• Prepare renewal proposals and track renewal success weekly.
• Achieve new contract sales and enhancement sales annually.
• Build and maintain a strong prospect pipeline through networking and outreach.
• Submit proposals, follow up consistently, and document all activity in the CRM.
• Review job costs monthly and renegotiate or remove low-margin work when needed.
• Validate correct labor, materials, and markups in all proposals.
• Request reviews after milestones, respond to all feedback, and resolve concerns proactively.
• Help field teams reinforce the 5-star client experience.
• Work closely with operations to ensure quality service delivery.
• Share feedback from the field, support problem-solving, and contribute to continuous improvement.

• 3 or more years of experience in landscaping account management, commercial maintenance sales, or a similar role.
• Proven track record in sales, client retention, and portfolio growth.
• Strong relationship-building skills and a personable, professional presence.
• Self-motivated, organised, and able to work independently in a newly created role.
• Excellent communication skills, verbal, written, and digital.
• High integrity, honesty, and trustworthiness.
• Valid driver's license and reliable transportation.
• CRM experience (or willingness to learn).
• Strong understanding of commercial landscaping services, seasonal needs, and client expectations.
• Ability to manage multiple priorities and meet deadlines.
• Experience in horticulture, landscape maintenance, or landscape construction.
• Background in enhancement sales or project upgrades.
• Knowledge of Northeast / Northern U.S. plant material & seasonal landscaping.
• Experience with proposals, estimating, or job costing.

• Pay Range: $55,000 - $75,000 annually (DOE) + Commission
• Employee health benefits package
• Paid vacation
• Company Cell phone
• Laptop provided
• Company vehicle
• Annual performance review + merit-based raises (not guaranteed)
• 3-month probationary period

• Full-time, W-2 position; hours may vary based on client meetings and seasonal demands.
• Mix of office hours and local field visits.
• Communication expectations: return texts/calls/emails within 4 hours during business hours.
• Attendance at all staff meetings and training sessions is required.
• Must maintain a professional appearance, behaviour, and driving record.

• Family-first culture: You're not just an employee, you're part of a tight-knit team that supports each other.
• High-impact role: This position directly shapes the growth, reputation, and long-term success of the company.
• Autonomy & trust: As a brand-new role, you'll have the freedom to build systems, relationships, and workflows that make a real difference.
• Growth opportunities: Dohner believes in promoting from within and investing in long-term development.
• Reputable brand: Join a company known for craftsmanship, integrity, and innovation, one that never settles for "good…