Senior Ecommerce Manager

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Regular Full Time Management HHP - Saginaw, Saginaw, MI, US

7 days ago Requisition

For the past 80+ years, M&Dhas led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, Borg Warner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41+ branch locations, a nationwide outside sales team, and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D.
WE FUEL UPTIME
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The Senior Ecommerce Manager is responsible for owning the full P&L and overall performance of M&D’s primary ecommerce channel. This role will lead ecommerce strategy and execution across traffic generation, conversion optimization, pricing competitiveness, inventory availability, customer experience, and operational performance to drive profitable online growth.

This position serves as a key strategic leader partnering cross-functionally with Marketing, Digital Advertising, Pricing, Operations, Technology, and Customer Experience teams to continuously improve site performance and customer outcomes.

• Own the full ecommerce P&L including revenue growth, profitability, conversion, traffic, and operational performance metrics.
• Develop and execute ecommerce growth strategies aligned with organizational priorities and customer needs.
• Monitor and analyze key ecommerce KPIs including traffic, conversion rate, AOV, ROAS, inventory availability, pricing competitiveness, and customer acquisition.
• Identify performance issues, conduct root cause analysis, and implement corrective actions to improve business results.
• Partner closely with Digital Advertising and Marketing teams to optimize traffic acquisition, campaign performance, and conversion outcomes.
• Collaborate with Pricing and Operations teams to improve product availability, competitiveness, fulfillment, and customer satisfaction.
• Gather and analyze customer feedback, behavioral insights, and site analytics to identify opportunities for improved user experience and conversion.
• Work with internal and external technology resources to prioritize, develop, and implement ecommerce feature enhancements and platform improvements.
• Lead testing and optimization initiatives across merchandising, search, navigation, product content, checkout flow, and customer journey experiences.
• Develop dashboards, reporting, and business reviews to provide visibility into ecommerce performance and strategic initiatives.
• Stay current on ecommerce trends, competitive landscape, customer expectations, and emerging technologies including how to leverage AI appropriately in the workplace and online for customers.
• Drive a culture of accountability, data-driven decision-making, and continuous improvement across ecommerce operations.
• Perform other duties as assigned by supervisor.

• Bachelor’s degree in Business, Marketing, Analytics, or related field preferred.
• 5+ years of experience in ecommerce management, digital commerce, or related field.
• Proven experience owning or managing ecommerce business performance and growth initiatives.
• Strong understanding of…