Client Services Advocate

Job Description

CLIENT SERVICE ADVOCATE
Agency:
Asha Kiran

Location:

Huntsville
Status:
Full-Time/ Part-Time/Flex available
Hours of Work:
Day, Night & Weekend available to include flexible schedules based on agency priorities.
Benefits:
Medical, Dental, Vision, and Life Insurance based on position status as detailed in Asha Kiran’s Policies.

Job Purpose:

To serve as a liaison between clients and case managers in coordinating and providing services, assisting with facilitation of daily activities, and participating in outreach events.

• Provide trauma-informed supervision of clients and facilitate daily activities with structure and efficiency.
• Serve as a resource and liaison between clients, case managers, and community partners in executing individualized and family-centered service plans.
• Assist with transportation of clients to and from appointments and other care related requirements.
• Provide administrative support to Shelter Coordinator and other direct services staff as it relates to intake, program reporting, case planning, and discharge.
• Answer crisis calls and direct to appropriate internal/external divisions.
• Assist with creating and expanding resource guides and support services.
• Help maintain safety, security, and upkeep of facility, transporting vehicles and work spaces.
• Maintain compliance with agency policies and procedures, program standards, local, state, and federal laws to ensure safety of clients, staff, facility, and organizational integrity.
• Participate in community and outreach events that advance the vision and mission of the organization.

• Crisis intervention principles and an understanding of the dynamics of trauma, domestic violence, and sexual assault.
• Cultural competency and effective communication.
• Community networking and outreach.
• Data collection, data entry, and reporting.

• High school diploma, Associates degree or Bachelor’s degree in Social Work, Psychology, Sociology, Communications, or a related field.
• Minimum two (2) years working with victims of trauma in the capacity of case management, children and family services, legal services, administrative support, or other relevant experience.
• Proficiency in Microsoft applications including Excel, Outlook, PowerPoint, and SharePoint.
• Valid Driver’s license, current proof of insurance, and the ability to operate company owned automobile responsibly.
• Bilingual or multilingual fluency (desired).

• Travel for client care required within service areas but not limited to the state of Alabama (dependent upon intake and case management needs) using company vehicles.

Our mission is to provide trauma-informed care to clients that inspires lasting impact in their lives.