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Guest relation

Job in Hurghada - Egypt
Full Time, Contract position
Listed on 2019-06-23
Salary 450 EUR Monthly EUR 450 MONTH
Job specializations:
  • Tourism/Travel
    Holiday Rep, Resort, Tourism Management
  • Hotel Work
Job Description & How to Apply Below
We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Position Requirements
High School,   1 to 2 Years work experience
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
Required Language Skills:
  • English - Very good
  • German - Good
Additional Information / Benefits
Responsibilities

- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Contact Information
Contact Name: Happiness Life Of Animation
Contact Phone: +201111122670
Preferred method of contact: Email with CV via Application Box below.
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