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Job Description & How to Apply Below
Opella is a global self-care and consumer healthcare business focused on everyday health solutions, including over-the-counter (OTC) medications, vitamins, minerals, and supplements. Its portfolio typically spans well-known products for pain relief, respiratory health, digestive care, allergy management, and general wellness.
About the Role
Videoconferencing Product Owner to lead the strategy, lifecycle management, and continuous improvement of our enterprise meeting room technologies and collaboration services. This role combines product ownership, service management, and technical expertise in Microsoft Teams and advanced audio/visual (A/V) systems. The position is required to oversee standard and complex meeting room solutions, manage Microsoft Teams Premium as a product, support enterprise events, and ensure a high-quality end‑user experience.
Responsibilities
Product Ownership & Strategy
Own the full lifecycle of videoconferencing and meeting room solutions, including standards for room types, hardware, and user experience.
Define and maintain the product roadmap for Microsoft Teams–based collaboration and meeting room services.
Act as the primary stakeholder for integrations between Microsoft Teams, Teams Rooms, and enterprise-grade A/V technologies.
Evaluate new technologies, vendors, and features to ensure continuous modernization of the meeting experience.
Service Management
Serve as Product & Service Manager for:
Microsoft Teams platform (with focus on Teams Rooms)
Teams Premium licenses (standards, adoption, governance)
Enterprise meeting room solutions (standard & complex rooms)
Oversee service performance, quality metrics, SLAs, lifecycle management, and capacity planning.
Drive service improvements, incident reduction, and operational excellence.
Teams-based event production Collaboration With Project Managers
Participate in solution architecture, vendor selection, BOM creation, and installation oversight for meeting room projects.
Work closely with project managers to design, plan, and deliver meeting room solutions as part of new office builds, renovations, or technology upgrades.
Provide technical and product guidance throughout the project lifecycle to ensure solutions meet standards, integration requirements, and user expectations.
Technical & Operational Responsibilities
Administer and support Microsoft Teams, Teams Rooms, and integrated videoconferencing ecosystems.
Ensure meeting room devices and services are secure, up to date, and optimized for performance.
Provide expert-level (Level
3) support for escalated incidents and complex issues.
Manage A/V hardware ecosystems from vendors such as:
Lenovo
Logitech
Shure and similar enterprise-grade providers.
Event Production & Support
Manage Microsoft Teams Live Events, webinars, and high-profile hybrid or virtual events.
Deliver end-to-end production services: planning, rehearsals, live support, and post-event analytics.
Coordinate with internal stakeholders to support executive-level or visibility-critical events.
End User Experience & Adoption
Deliver training, documentation, and best practices for Teams, Teams Rooms, and A/V solutions.
Provide end-user support and resolve escalations related to videoconferencing, Teams Premium features, and event services.
Promote adoption of new collaboration capabilities and ensure a frictionless user experience.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
Preferred certifications:
Microsoft Teams Administrator Associate
Scrum/Agile Product Owner
A/V vendor certifications (Logitech, Shure, Crestron, etc.)
Required Skills
Strong understanding of unified communications and enterprise A/V systems.
Ability to translate business needs into product strategies and technical solutions.
Excellent communication skills and advanced proficiency in English.
Strong stakeholder and vendor management capabilities.
Project management knowledge (Agile, Waterfall, hybrid).
Preferred Skills
Proven experience managing communication/collaboration products and working closely with project teams.
Minimum 4 years in roles such as:
Product Owner
Service Owner
IT Project Manager
UC/Collaboration Engineer
A/V Systems Engineer
Hands-on experience with :
Microsoft Teams administration (policies, Teams Rooms, device admin center)
Videoconferencing equipment (Lenovo, Logitech, Shure, and similar)
Enterprise collaboration platforms and meeting room ecosystems.
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