Customer Success Engineer - Forward Deployed Engineer

Position: Customer Success Engineer - [Forward Deployed Engineer]
Customer Success Engineer and SRE [Forward Deployed Engineer]
Are you ready to join an exciting early-stage start-up that detects active data breaches and protects businesses? Be part of a team that's revolutionising data security through AI-driven solutions.

The Customer Success Engineer (CSE) plays a mission-critical role at the intersection of technology, business impact, and customer growth.  As a CSE, you are not just supporting adoption, you are leading the charge to ensure customers unlock the full strategic value of our client's platform.  You become a trusted technical advisor and product champion, guiding some of the world's most innovative companies as they secure their most sensitive data assets in the cloud.
In this high-visibility role, you'll work directly with both engineering teams and executive stakeholders to align our client's solutions with customer objectives and measurable business outcomes. Your success is reflected in customer success, measured by adoption, expansion, and long-term partnerships.

You'll collaborate cross-functionally with Sales, Product, and Engineering to advocate for customer needs and influence product direction.  This is not a narrow support role, and it is not a traditional SRE position. It is a hybrid startup role for someone equally comfortable in customer conversations, architecture discussions, technical troubleshooting, executive readouts, and cross-functional internal collaboration.  If you're excited by the idea of driving impact at scale, helping shape the future of cloud data security, and growing into a leadership path within a fast-scaling startup, this role offers the perfect platform.

What You'll Do
Act as a trusted technical advisor to customers from evaluation and onboarding through adoption, expansion, and long-term success
Design and communicate practical solution approaches across cloud data platforms such as Snowflake, Databricks, AWS, Azure and others.
Guide customers through implementation planning, deployment discussions, architecture reviews, and technical validation
Run product demos, deep dives, workshops, and customer readouts for technical, security, and executive stakeholders
Help customers translate platform findings into concrete actions, operational workflows, and measurable business value
Build strong relationships with champions, admins, security leaders, data teams, and executive stakeholders
Partner closely with Sales, Product, Engineering, and Customer Success as the voice of the customer
Identify recurring field patterns, product gaps, friction points, and opportunities for roadmap improvement
This role sits at the intersection of solutions architecture, customer success, technical advisory, and product feedback.
Create high-quality customer-facing and internal assets such as implementation guides, architecture diagrams, best-practice documents, playbooks, executive summaries, and technical responses
Monitor account health, adoption signals, and implementation risks, and proactively drive resolution where needed
Support pilots, proof-of-value exercises, production rollouts, and expansion opportunities
Help standardize repeatable playbooks, skills, and scalable processes as Theom grows.

Who You Are / Must-Haves
Educational background in Computer Science
3 - 6 years experience in a customer-facing technical role such as Solutions Architect, Solutions Engineer, Customer Success Engineer, Sales Engineer, Technical Consultant, or a similar hybrid role
Excellent communicator and relationship builder, able to manage expectations, listen with empathy, and engage both technical and executive stakeholders.

Experience with Observability, Security, and IT Operations, including managing data pipelines across the full lifecycle (logs, metrics, etc.).
Proven track record of driving product adoption and uncovering new use cases to deliver measurable customer value.
Hands-on familiarity with at least some of the following:  Snowflake ,  Databricks ,  AWS , Azure, data lakes, data warehouses,  IAM , cloud security, governance, analytics platforms, or related enterprise data infrastructure
Good understanding of modern cloud and SaaS architectures
Staying abreast of various developments in AI and how enterprises adopt these technologies
Ability to troubleshoot technical issues across APIs, integrations, identity and access patterns, and cloud platform behaviors
Comfort working with  SQL , technical logs,  APIs , architecture diagrams, and implementation details
Ability to connect technical detail to customer outcomes and business impact

Bonus Points /

Preferred Qualifications
Hands-on experience with modern data platforms like Snowflake or Databricks
Familiarity with enterprise-grade data security and governance tools
Practical knowledge of cloud infrastructure and services across AWS, Azure, or GCP
Strong technical acumen with a focus on customer engagement and post-sales success
Passionate about customer interaction and solving real-world challenges
Comfortable and productive…