Technical Support Consultant

Technical Consultant is responsible for debugging and resolving the functional and technical issues reported by UAT/Live client reported issues.

Essential duties of the position:
Minimum 4+ years of experience in Technical Support using MS-SQL & Java
Provide technical support and assistance to customers.
Debug and troubleshoot the issues raised by multiple users/internal stakeholders and identify the bugs and raise them to the product team for getting fixed.
Guide the users of the application/product for solutions.
Analyze the system logs and error messages to pinpoint the problems.
Use of MS-SQL to find the engineering configuration issues.
Identify and suggest workaround solutions wherever possible.
Create and maintain documentation on common issues and solutions.
Write SOP documents for the issue debugging and steps taken to resolve the issues.
implement preventive measures to avoid recurring issues.
Provide training to the required internal stakeholders.
Collaborate with Product, engineering, consulting, quality assurance and production support teams on understanding the issues and finding solutions in a timely manner.

Desired requirements:
Bachelor's degree in Computer Science or a related field.
Strong knowledge of MS-SQL (Database) on writing queries to extract the data.
Knowledge on the sprint life cycle of a product.
Strong problem-solving skills, excellent communication, and teamwork.
Knowledge on JIRA and agile methodology.