Service Manager

Job Details

Job Location:

Reserve Randall Road - West Dundee, IL 60118.Position Type:
Full Time (30-40 hours per week).Education Level: Not Specified.

Salary Range: $35.00 - $37.26 Hourly.

Travel Percentage :
Up to 25%.

Job Shift: Day (including weekend and oncall).Job Category:
Real Estate.

Position:
Service Manager.

Service Manager

300-500 units in one Community

Community Manager

No

As the Service Manager, you will coordinate the work of employees who repair and maintain buildings/facilities. You’ll prepare work schedules, assign work, and oversee the work product. You may be involved in new construction or modification of existing properties, performing a variety of complicated tasks. Responsibilities include maintaining adequate inventory of supplies for repairs, monitoring the monthly maintenance budget, and exhibiting strong commitment to service needs of internal and external customers.

You represent the company professionally and courteously.

• Complete maintenance employee schedules and communicate assignments to maintenance staff.
• Participate in site staffing needs with the Community Manager and assess training needs of employees, providing input for training programs and coordinating schedules.
• Provide safety and skill training for all maintenance employees and assist with completing written property safety audits.
• Conduct daily property and grounds inspections to identify maintenance and liability hazards; ensure repairs and replacements are completed within company standards, including interior/exterior rehabilitation and construction projects.
• Monitor resident satisfaction and ensure follow‑up by property maintenance staff.
• Understand and comply with OSHA and all other safety requirements; maintain knowledge of federal, state, and local codes and internal policies.
• Use mechanical knowledge to inspect, maintain, install, repair, replace, and clean equipment, including sourcing and installing new equipment.
• Ensure established preventive maintenance programs are implemented, followed, and documented per company guidelines.
• Maintain team understanding of company policies and procedures and enforce compliance.
• Maintain and secure all property‑issued tools.
• Share on‑call responsibilities and respond to resident requests per company standards.
• Other duties as assigned.

• Minimum of five or more years of progressive maintenance and safety experience.
• Experience managing a community of 300-500 units.
• Advanced computer skills and industry‑specific technology to coordinate and respond to resident/management requests.
• Ability to perform manual, task‑oriented work independently and prioritize tasks, assigning them to a large team.
• High School diploma is a plus.
• Required certifications: EPA Core, TypeI–Appliances, TypeII–HAVC, Certified Pool Operator.
• Will provide own hand tools.

• Lifting up to 50 pounds.
• Full range of motion with upper and lower body; continuous movement including standing, walking, bending, stooping, crawling, and climbing stairs.
• Ability to use both hands for frequent grasping and manipulation.
• Push or pull items and reach overhead.
• Operate a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.

Monday‑Friday (schedule may vary). Some overtime may be required, and the ability to work extended hours—including on‑call and rotating on‑call schedule as needed—to meet business needs.

Onsite

Experienced

Property Management

Full‑Time

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live.