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Support Engineer

Job in India
Posted by A Society Consulting
Contract position
This Job Posting has Expired
Job specializations:
  • IT/Tech
    Computer Hardware, IT Support, Technical Support, IT Graduate
  • Accounting
Job Description & How to Apply Below

• Deliver professional support towards our Customer Units and Customers.
• Handle and drive CSR’s (Customer Service Requests) from customers and drive customer issues to solution.  
• Perform troubleshooting in real customer system and lab.
• Handle emergency 7/24 support on a roster.
• Take on deployment support assignments and work both remotely and on site for various customers.
Position Requirements
Bachelor,   3 to 4 Years work experience
• Bachelor degree in Computer science, computer engineering or IT related.
• 3 + technical support experience in IT or telecom industry.
• Linux/Unix system Administration (Sever performance/fault management).
• Skills on Shell scripting
• Database administration
• TCP/IP Networking knowledge (Switching, Routing, Proxy, LB., CCNA/JNCIS or above is plus)
• System Integration and troubleshooting capabilities
• Familiar with standard protocol such as ...
• Familiar with HW (blade servers, storage...)
• English in work-worthy level
• TV/Media domain knowledge, (Video Encoding/content handling, CA/DRM, OTT. multicasting...)
• Linux certification (LPIC, NCLE, RHCE, ComTIA Linux+, etc)
Required Language Skills:
  • English - Good
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