General Manager for Luxury Retail Studio

Location: Electronic City Phase I

The General Manager is responsible for driving  operational discipline and cultural
consistency  across all stores. He ensures that all activities under  People, Product, Process,
and Place  align with brand standards, performance thresholds, and profitability goals.
The GM’s role focuses on  monitoring reports, identifying trends, and implementing
corrective actions  — not on execution, but on ensuring that execution happens effectively.

1. PEOPLE – Discipline, Ownership, and Team Efficiency
Objective:
To maintain a disciplined, skilled, and motivated workforce that performs consistently across
all levels.
Key Result Areas (KRA):

• Review HRMS reports daily for attendance, grooming, and punctuality; address
deviations promptly.

• Ensure teams follow reporting and escalation protocols.

• Manage  employee-level escalations  by identifying root causes and aligning concerned
HODs for resolution.

• Track manpower utilization, attrition, and training outcomes; recommend corrective
action.

• Develop second-line managers capable of handling routine operations independently.

• Conduct weekly people performance reviews and share summary reports with
management.

• Ensure work efficiency, communication clarity, and smooth handovers between shifts
or departments.

2. PRODUCT – Control, Quality, and Profitability
Objective:
To ensure that product movement, display, and performance align with commercial goals and
brand presentation standards.
Key Result Areas (KRA):

• Monitor daily and weekly product movement (MBQ, ageing, stock vs. sale) and take
timely actions.

• Maintain  thresholds for stock ageing, stock-to-sale ratio, and replenishment
timelines .

• Coordinate with Product, Operations, and Visual Merchandising teams for timely
display correction and markdowns.

• Ensure product rotation supports  higher sell-through and profitability per square
foot .

• Review feedback from stores and clients to improve product allocation and client
satisfaction.

• Submit monthly Product Health and Profitability Report with actionable insights.

3. PROCESS – Structure, Audit, and Escalation Handling
Objective:
To establish efficient systems that improve accuracy, accountability, and profitability across
departments.
Key Result Areas (KRA):

• Monitor SOP adherence across HR, Admin, Product, and Store Operations.

• Review exception and process deviation reports; take corrective or preventive action.

• Oversee daily checklists and ensure timely closure of open issues.

• Lead  client-level escalations  with structured RCA (Root Cause Analysis) and CAPA
(Corrective & Preventive Action) reporting.

• Streamline workflows to reduce delays, duplication, and unnecessary costs.

• Conduct monthly  process audits  to measure efficiency and compliance.

• Ensure all systems and data entries are validated and consistent across departments.

• Drive process improvements aimed at  cost optimization and productivity gains .

4. PLACE – Maintenance, Compliance, and Client
Experience
Objective:
To maintain store readiness, hygiene, and ambience that align with brand standards and
customer comfort.
Key Result Areas (KRA):

• Define measurable standards for store hygiene, ambience, and maintenance.

• Review daily store-readiness and facility reports; ensure prompt issue resolution.

• Conduct fortnightly store audits and ensure all CAPA points are actioned within
timelines.

• Ensure front-end team handling client escalations maintains service quality and brand
decorum.

• Coordinate with Admin and CRE teams to uphold store efficiency and presentation
standards.