Mortgage Loan Officer

As a Mortgage Loan Officer, you’ll serve as a trusted advisor to Members, Team Members and community partners in identifying needs, recommending solutions, and guiding Members through the mortgage process with clarity and confidence. You’ll maintain a strong pipeline, deliver exceptional service, and help drive revenue.

What You’ll Do:

Mission-Driven Service

• Deliver outstanding service that aligns with HHCU’s mission and service promises.
• Act in the best interest of Members, clarifying financial needs and recommending appropriate solutions.
• Build strong, trust-based relationships that deepen Member satisfaction and loyalty.
• Take ownership of Member requests, ensuring timely and accurate outcomes.

Member & Business Focus

• Leverage mortgage expertise to uncover financial needs and recommend loan products.
• Serve as a resource on HHCU mortgage products and collaborate to drive referrals and growth.
• Maintain awareness of market trends and ensure alignment with policy and sound credit practices.
• Manage a strong lending pipeline and consistently work toward sales and service expectations.

Technical Excellence

• Conduct comprehensive Member interviews and gather accurate loan information.
• Understand and apply underwriting guidelines for HHCU, secondary market, and government products.
• Communicate proactively with Members, Realtors, and internal Team Members throughout the loan process.
• Verify accuracy of disclosures, conditions, appraisals, and title work; participate in closings when needed.
• Provide financial guidance in areas such as credit, consolidation, and payment options
• Complete all required BSA/AML and regulatory training.

Teamwork & Collaboration

• Maintain open communication with leaders and Team Members, providing timely updates and escalations.
• Contribute ideas to improve processes, drive revenue, and enhance Member value.
• Participate in continual learning, HHCU events, and community partnerships.
• Build strong working relationships with realtors, builders, and local business partners.

What We’re Looking For:

• Education Background: High school diploma or equivalent.
• Relevant Experience :
  Minimum 2 years of mortgage lending experience with regular Member interaction.
• Knowledge: Proven knowledge of residential mortgage products, lending regulations, underwriting, credit analysis, and financial documentation.
• Communications :
  Strong communication skills, problem-solving ability, and a Member-service mindset.
• Professionalism: Ability to build positive relationships with Members, Team Members, leadership, and business partners.
• Certifications: Must complete NMLS registration and comply with SAFE Act requirements.

Apply Today!

If you're passionate about helping Members achieve home ownership and financial well-being—and you thrive in a collaborative, service-focused environment—we invite you to apply today! xrlwcon

Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.

Want to apply Read all the information about this position below, then hit the apply button.
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Compensation details:  Hourly Wage

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