Service Desk Internship

Location: New Haven

Overview

What Does Copperworks Do?

Born from two international metal production powerhouses, LaFarga Group and Steel Dynamics, SDI LaFarga COPPERWORKS has a singular focus on the production of copper rod and wire. Through an innovative, highly energy efficient, proprietary system, we reclaim processed copper, refine it and provide new, Fire-Refined, High-Conductivity (FRHC) copper rod and wire. In September 2020, we added the production of Electrolytic Tough Pitch (ETP) copper rod to our product mix.

Putting it simply, copper is what we do. It's where we focus all our energies. That means we deliver a level of expertise and innovation in copper rod and wire that can't be matched.

Internship Location

This internship is located at Copperworks in New Haven, Indiana. This internship will take place during the Summer 2026 term.

Responsibilities

* Provide IT service desk support - Work with end users on service desk tickets

* Deploy and support new computer setups

* Troubleshoot software & hardware issues and document resolutions

* Create and maintain IT documentation

* Perform and document software and hardware inventory

* Recommend, configure, test, and deploy configuration packages for use with Desktop Management Product - Desktop Central

Qualifications

* Candidate should be enrolled in an Associate's or Bachelor's degree program in Computer Information Systems or related field

* GPA of 2.7 or above

* Strong communication skills to successfully interact with employees and management

* Strong comprehension skills

* Strong computer skills, working knowledge of Microsoft Office and Windows OS

* Ability to complete assignments in a timely manner with attention to detail

* Ability to establish priorities and manage multiple tasks

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.