Essential Job Duties of the Customer Service Representative
- The CSR will serve as the first point of contact to 30,000 union members in Indiana
- The CSR will provide excellent customer service to union members
- The CSR will follow-up with union members
- Answers phones and researches inquiries.
- Researches and documents/updates databases.
- Provides information to internal and external customers.
- Work in fast paced environment
- Operates personal computers, printers, fax machines, telephones, copy machines and other commonly used office accessories/equipment.
- Perform other related duties as assigned
Cunningham Agency is an independently owned and operated union label insurance company. AIL is a member of Torchmark Corp. (TMK), a financial services holding company listed on the New York Stock Exchange. AIL has been in business since 1951 and has a financial of A+ (Superior) for Financial Strength from A.M. Best. AIL is an international company with over 6,000 employees and 300 offices in United States, Canada, Ireland and New Zealand. We work with a niche market of over 30,000 groups representing members of labor unions, credit unions and associations to provide supplemental benefits.