Universal Banker

Universal Banker (TS Bank)

Location:

Corning, IA

Starting Pay: $18.00/hr.

Preferred education and experience:
Possess a high school diploma or GED certification required. Additional post high school education and/or training is preferred. One year of work experience in a financial institution, cash handling, and prior sales experience is a plus.

• Assist with daily operating activities such as ABM servicing and opening and closing procedures.
• Contribute to sales goals by identifying and fulfilling simple sales opportunities to increase sales and revenue.
• Cross-sell bank products to new and existing customers.
• Direct sales opportunities to the appropriate sales officer.
• Ensure all activities conducted are in compliance with governing regulations and internal policies and procedures.
• Foster a relationship of mutual trust and confidence with clients and other team members.
• Greet and interact with the customer when they enter the branch.
• Meet clients' day-to-day transactional needs and resolve their service and maintenance related inquiries.
• Promote bank products.
• Open day-to-day accounts, fulfill pre-approved credit opportunities and work closely with team members to ensure the optimal experience for clients.
• Interact with the local market to gain new clients and expand relationships with existing clients.
• Provide WoW client service through quality conversations, efficient and accurate processing of client transactions and adhering to the Branch Service Level Agreement.
• Sell, open, and maintain all personal banking products and services to new and existing clients, by highlighting features and benefits of bank products and cross sell/referrals to other TS Banking Group areas including commercial and small business lending and wealth management and trust.
• Meet or exceed all established sales goals and contribute to branch deposit growth; track and log all interactions in the bank’s CRM system; provide feedback at weekly sales huddles; completion of 2.2.2 follow-up;
  Personal Banking Incentive Program participation allowed after 90-day onboarding.
• Maintain a system of follow-up mail and telephone communication several times during the year with new and existing clients to generate additional business.
• Answer client questions and handle objections during the sales process; diplomatically handle dissatisfied clients by providing exceptional client service.
• Perform both account opening and transactional processes in the delivery of efficient, accurate and professional service that defines exceptional client service and reputation.
• Proficient in personal account opening, maintenance, closing including checking, savings, and safe deposit boxes. Adheres to lean account opening process.
• Check ordering; check cashing procedures; issue cashier’s checks; process wire transfers; account maintenance; transfer/sweeps; online banking and mobile banking maintenance; stop payments; process holds and ACH/debit card disputes.
• Approve overdrafts and returns (with lending authority).
• Proficient in BSA requirements including CTR transactions, monetary instrument log, and detecting/reporting suspicious/unusual activity.
• Provide awareness of all banking products and services via outbound communication and interaction with current and prospective clients. Make appropriate referrals and possesses a thorough knowledge of TS Banking Group products and services. Gathers and organize client information based on referrals; answer questions regarding same; make follow-up calls; use CRM system to prepare and proceed with the next steps in referral process (current and prospective clientele);
  
  provide feedback to supervisor and affected bank personnel.
• Participate in branch and bank business development activities including community events to promote the bank’s favorable image.
• Proactive aisle prospecting required for in-store bankers.
• Protect TS Banking Group financial interests and reputation by complying with internal and external policies, procedures and regulations.
• Proficient in deposit compliance disclosures. Comply with all banking regulations, policies and procedures.
• Ability to perform all other duties as assigned.
• Compl…