Head of Operations

Head of Operations

Spider is advertising on behalf of a specialist professional services business for a full‑time, permanent Head of Operations based in Mid Suffolk.

• Competitive Salary: £45,000 – £50,000 per annum, depending on experience
• Holiday: 25 days annual leave + bank holidays
• Additional: Team‑performance related bonus and enhanced pension

This newly created position focuses on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will translate strategic ideas into operational success and become a trusted right‑hand person.

• Lead day‑to‑day delivery and continuous improvement of service operations, ensuring efficient, high‑quality service across all client groups.
• Oversee business systems, IT infrastructure, CRM platforms and operational processes, keeping them effective, scalable and fit for purpose.
• Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies and profitability objectives.
• Lead recruitment, HR processes, performance management, staff development, training and the implementation of KPIs and operational performance measures.
• Drive operational efficiencies, automation initiatives, service enhancements and expansion into new markets and service areas.
• Maintain exceptional service standards for high‑profile clients, build and manage relationships with key industry stakeholders and represent the business at industry events.
• Ensure compliance with regulatory requirements, documentation standards, audit readiness and risk management processes across the organisation.
• Support the Founder in identifying opportunities for business development.

Senior leadership experience in a professional service, advisory, travel, creative or similarly client‑focused environment. You possess a strong understanding of business operations, finance, HR and customer service, and a proven ability to lead teams, improve processes and manage high‑volume, time‑sensitive workloads.

Commercially minded and strategically aware, you constantly seek opportunities to improve performance, increase efficiency and maximise profitability. You are comfortable supporting and constructively challenging senior stakeholders, offering fresh ideas and a solutions‑focused approach.

Highly organised and analytical, you possess excellent communication and stakeholder management skills, with the ability to build strong relationships at all levels internally and externally. You are a positive, ambitious and charismatic leader who remains calm under pressure and thrives in a fast‑paced, entrepreneurial environment. A passion for the creative arts and wider cultural sector would be highly advantageous.

Full driving licence and access to your own vehicle is required because of the office location.

Join a growing specialist professional services business at an exciting stage of its development. This role offers significant scope to shape operations and influence future growth, while working within a flexible, collaborative and informal environment that values initiative, innovation and commercial thinking.