Operations Manager

About the Role:

Based in The Hold, Ipswich IP4 1LR
, you will be working 22.5 hours per week, Wednesday, Thursday & Friday.

A background in catering is essential.

• Delivering a high level of service across the Facilities Management functions on site, being proactive and working ahead to plan and foresee the changing requirements and needs of the customer and adjusting accordingly.
• Day to day operational management of the FM services ensuring the provision of a high-quality FM service through a 'one team approach' with services complimenting and supporting one another.
• Customer retention
• Ensure the service meets more than the specified needs of customers
• Maintaining an onsite Café, adhering to food safety Management, hygiene and allergens
• Ordering of stock, checking compliance, staff rotas

• Working within a similar role in FM and catering background
• Knowledge of all soft FM services with an understanding of building management
• Knowledge food standards, allergens, hygiene and management
• Leading a team
• Event catering management
• Team management
• Specialist Knowledge & Skills
• Creative thinking required to resolve complex problems e.g. recruitment & retention of staff and to implement change with least resistance
• Ability to prioritise own workload
• Ability to understand and interpret policies, procedures and relevant legislation
• A good knowledge of all technical equipment required in the application of duties
• Ability to cost facilities management service specifications or specialist services.
• Accuracy required in estimating / pricing, certification of staff claims, payroll etc.
• Willingness to change service delivery as customer requirements change within health, hygiene and productivity parameters
• Knowledge and experience of security procedures
• Proven experience of staff management
• Proven experience of budget management
• Knowledge of needs of full range of customers, including issues of disability, ethnicity and other aspects of diversity
• Good understanding of political and procedural context of the organisation
• Interpersonal & Communication Skills
• Ability to converse heads of departments, senior management etc.
• Exercising highly developed influencing, negotiating and persuasive skills in order to convince others to adopt policies and courses of action they might not otherwise wish to take
• Ability to listen to problems and concerns of staff and to assist with sensible and practical advice, delivered in a sympathetic manner
• Ability to manage change and support others through the process
• Negotiating contracts, influencing senior managers, colleagues and customers regarding change
• Ability to conciliate / arbitrate in customer or staff disputes, e.g. conduct / capability
• High standards in the preparation and presentation of all documentation relating to the Facilities Management service
• Good leadership skills
• Ability to present comprehensive written reports, policies and processes in accordance with management requirements
• Excellent written and verbal communication skills
• Relevant Experience
• Relevant experience of being in sole charge of a facilities management service of full-time staff across the site.
• A commercial approach to service delivery is essential including a track record of setting and meeting financial / productivity targets
• Experience of managing teams

• Contribute to long term strategic planning required to maintain business viability
• Long term operational planning skills also required e.g. equipment plan requires replacement according to economic life of equipment, average five years
• Medium term planning skills required to achieve business plan targets e.g. monthly monitoring of financial targets against budget and planning, and implementing actions to rectify the situation as required to maintain year on year financial viability
• Ability to motivate and develop others

• Jobholder has freedom to work within the constraints of set budgets e.g. purchasing, contracting procedures
• Decision making in relation to the service delivery in consultation with customers and senior management as required
• Knowing when to seek support from senior management