Engineer ; SSO Division Irvine, CA

Position: Engineer I (SSO Division - Location: Irvine, CA)
Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges.

At Parker, our team members belong, matter and make a difference.

Services & Support Operations Division

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers.

With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.

Engineer I (SSO Division
- Location:

Irvine, CA)

Position Summary

The Engineer I is responsible for providing professional customer support and quality engineering support through the effective management of the Salesforce Queue, timely dissemination and response to customer email communications, and resolution of customer requests, quality concerns, and nonconformance issues. This position supports the development, execution, and continuous improvement of customer support and quality processes to enhance service efficiency, responsiveness, compliance, and overall customer satisfaction.

The role works closely with cross-functional teams to address technical, service, and quality-related inquiries; ensure accurate case and quality documentation; complete assigned internal and external audit activities; manage customer quality concerns and nonconformance follow-up; and perform a broad range of customer support and quality engineering functions in alignment with business objectives, regulatory requirements, and company standards. The Engineer I also supports the ongoing review and improvement of processes and procedures to promote operational effectiveness, product quality, and continuous improvement.

Essential Functions:

* In a team environment, manages assigned customer support and quality engineering activities by reviewing customer requests, analyzing reported issues, and responding through established service channels, including the Salesforce Queue and email communications.

* Provides routine customer support and quality engineering assistance by applying basic engineering knowledge, product understanding, quality principles, and established business procedures to address customer inquiries, technical questions, service-related concerns, and quality issues.

* Monitors, prioritizes, and maintains the Salesforce Queue to ensure timely case assignment, response, follow-up, escalation, and closure in accordance with departmental service expectations, quality requirements, and customer support standards.

* Disseminates customer-related email communications accurately and professionally, ensuring requests, concerns, and quality-related issues are directed to the appropriate individuals or functional teams and that required follow-up actions are completed in a timely manner.

* Investigates customer concerns, support issues, and nonconformance matters by gathering relevant information, reviewing specifications, product data, historical case details, quality records, and internal resources to determine appropriate responses, corrective actions, or recommended resolutions.

* Manages customer quality concerns and nonconformance activities by documenting issues, coordinating internal review and disposition, supporting root cause investigation, tracking corrective actions, and ensuring timely communication with affected stakeholders.

* Completes assigned internal and external audit activities by supporting audit preparation, gathering required documentation, participating in audit execution, responding to findings as assigned, and assisting with follow-up actions to maintain compliance with company, customer, and regulatory requirements.

* Completes defined customer support and quality engineering tasks such as preparing case documentation, drafting…