Senior IT Technician - End-User & Hardware Specialist

Innovation starts from the heart. Our Advanced Innovation & Technology (AI&T) teams harness imagination, courage, and resourcefulness to push beyond what’s possible today and create solutions for patients years into the future. If you're an early-stage innovator, Edwards’ AI&T team offers the opportunity to take the next step in your career. We provide the tools and support needed to develop impactful innovations that shape the future of structural heart technology.

How you'll make an impact:

Configure, deploy, and manage desktops, laptops, mobile devices, and peripherals using established imaging and deployment processes

Provide day-to-day IT support (moves, adds, changes) for end-user devices and related hardware, including VOIP phones and A/V equipment (as applicable)
Install, maintain, and troubleshoot hardware and software issues across desktops, laptops, and peripheral devices (Tier 1/2 support)
Educate and support users through hands-on training and guidance on hardware, software, and enterprise systems

Execute lifecycle upgrades, device refreshes, and assigned IT projects

Manage and prioritize service requests and incident tickets, ensuring timely updates and documentation of work performed

Collaborate with third-party vendors for procurement, warranties, and project support as needed

Provide cost visibility for service requests and adhere to approval processes

Support mobile devices and tablets to meet business and operational needs

Manage network port connections to ensure point-of-use connectivity

Assist with Help Desk support as needed

Maintain accurate asset tracking, including physical inventory and system records

Perform other incidental duties as assigned

What you'll need (Required):

H.S. Diploma plus three years of IT hardware/software support experience

What else we look for (Preferred):

Experience managing users and devices through Active Directory Proficiency with Microsoft technologies (e.g., Windows OS, Microsoft Office, Outlook/O365)
Ability to diagnose and repair IT hardware and software (e.g., desktops, laptops, mobile devices, peripherals, IP phones)

Experience with PC imaging and device deployment processes

Familiarity with Help Desk ticketing systems for managing and documenting service requests

Experience supporting VPN and authentication tools (e.g., Mobile

PASS or similar solutions)
Cisco IP phone configuration and support experience preferred

Strong cable management and workspace organization skills

Strong troubleshooting, problem-solving, and analytical skills

Effective communication and customer service skills with a professional, user-focused approach

Strong organizational and time management skills with the ability to prioritize work Ability to learn new technologies and adapt in a fast-paced environment

Relevant certifications (e.g., Jamf Pro, Microsoft Certified Desktop Technician) preferred

Experience working with enterprise systems and applications (e.g., Active Directory, Office
365, VPN tools)
Demonstrated ability to build positive relationships with internal users and external vendors

Commitment to following company policies, including Environmental Health & Safety requirements

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California, the base pay range for this position is $53,000 - 75,000 (highly experienced).The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.

E dwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement.

This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.
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